Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Responsibilities

• Design, develop, and implement ServiceNow solutions across multiple modules, ensuring alignment with client requirements, platform best practices, and enterprise architecture standards.
• Translate functional and technical requirements into robust, scalable configurations and customizations, including scripting, integrations, UI policies, business rules, and workflow automation.
• Collaborate with architects, product owners, and stakeholders to refine requirements, estimate development effort, and define technical approaches for new features and enhancements.
• Manage and maintain the development backlog, ensuring stories are technically sound, properly scoped, and sequenced for efficient sprint execution.
• Lead development activities by building new features, reviewing peer code, troubleshooting defects, and ensuring high‑quality deliverables throughout the implementation lifecycle.
• Develop a deep understanding of client environments and proactively recommend platform improvements, automation opportunities, and optimization strategies.
• Serve as a technical liaison between business stakeholders and engineering teams, ensuring clear communication of requirements, constraints, and solution design decisions.

Required Qualifications

• 5–7 years of hands‑on ServiceNow development experience (certification strongly preferred).
• Proven experience designing, configuring, and customizing ServiceNow applications, including scripting (JavaScript), integrations, workflows, and data models.
• 3–5 years of client‑facing experience in a consulting or professional services environment, with the ability to translate business needs into technical solutions.
• 3+ years working within Agile frameworks such as Scrum or SAFe, including participation in sprint planning, refinement, and reviews.
• Strong background in ITSM/ITIL processes and demonstrated experience implementing or supporting enterprise ITIL/ITSM workflows on the ServiceNow platform.
• Demonstrated ability to analyze business problems, design technical solutions, and identify opportunities for automation and process improvement.
• Experience with requirements gathering, technical design documentation, and Agile development methodologies.
• Solid understanding of ITIL/ITSM principles and how they translate into ServiceNow architecture and configuration.

Preferred Qualifications

• ServiceNow Developer or Implementation Specialist certifications.
• ITIL Foundation Certification.
• Familiarity with project management and systems engineering methodologies and tools.
• Knowledge of complementary frameworks such as LeanIT, COBIT, DevOps, and Cloud Computing.
• Experience with REST/SOAP integrations, MID Server configurations, and platform performance optimization.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $86,500 - $138,500

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.