Job Description

Your Role

• Experience: 4 - 12 Years
• We’re looking for a ServiceNow Developer to design, build, and optimize solutions across IT Service Management (ITSM) and either HR Service Delivery (HRSD) or Customer Service Management (CSM). You’ll work closely with product owners, process SMEs, and platform engineers to deliver scalable, secure, and upgrade‑safe implementations that drive measurable business outcomes

In this role you will play a key role in:

• Design & Configuration: Translate process requirements into maintainable ServiceNow configurations (tables, forms, UI policies, client/server scripts, flows) aligned to out‑of‑the‑box (OOB) best practices.
• Module Implementation: Implement and enhance ITSM (Incidents, Requests, Changes, Problem, CMDB, SLAs) plus HRSD or CSM case management, portals, knowledge, and service catalogs.
• Integration Engineering: Build and support integrations using IntegrationHub, Flow Designer, REST/SOAP APIs, OAuth/JWT, MID Server, and event/webhook patterns.
• Platform Engineering: Extend the data model, develop custom apps when necessary, manage update sets, and ensure upgrade‑safe development with clean separation of configuration vs. customization.
• UX & Portals: Develop and refine Service Portal/Employee Center or CSM Portals, widgets, theming, and reusable components for an intuitive user experience.

Your Profile

Top 5 Technical Skills

• • ServiceNow Scripting (Client & Server): Strong in Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, GlideAjax, and Asynchronous patterns.
  • Flow Designer & IntegrationHub: Building robust, reusable flows/subflows, spokes, and API integrations (REST/SOAP), plus connection/auth profiles and error‑handling frameworks.
  • ITSM & One of HRSD/CSM Expertise: Deep understanding ofITIL processes and hands‑on build experience in HRSD (Lifecycle Events, HR Services, Case/KB) or CSM (Case, Entitlements, Contracts, Playbooks, Communities).
  • Data & CMDB Modeling: Table design, dictionary, relationships, CMDB class model, Discovery/Service Mapping concepts, SLAs, and Performance/Indexing tuning.
  • Portals & UI/UX: Service Portal / Employee Center / CSM Portals, widgets (AngularJS/Now Experience where applicable), theming, and accessible, responsive UI patterns.

What you'll love about working here

• • We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
  • At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

  Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
  Make it real | www.capgemini.com

  Capgemini - Make it real.

  A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.