Job Description

Key Responsibilities

• Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integration.
• Define and execute the ServiceNow development roadmap, aligning with organizational goals.
• Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.
• Establish governance frameworks, coding standards, and security protocols for ServiceNow development.
• Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates.
• Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules.
• Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.
• Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes.
• Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards.
• Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.
• Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions.
• Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.

Required Skills & Qualifications:

Technical Expertise:

-Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks.

-Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow.

-Proven experience in enterprise-wide integrations and ServiceNow architecture design.

-Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.

Certifications

- ServiceNow Certified System Administrator (CSA),

- Certified Application Developer (CAD),

- Certified Implementation Specialist (CIS) is preferred.

Experience Required:

- Bachelor's or master's degree in IT or Computer Science.

- 7 to 14 years of experience in ServiceNow development and leadership roles.

Location: Hyderabad Noida

Timings: 2 PM till 10:30 PM(IST)

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.