Job Description

NikSoft Systems Corporation is a recognized Information Technology solutions provider. Founded in 1998 and based in Reston, Virginia, NikSoft is a CMMI Level 3 Certified company with an established reputation for excellence and on-time delivery with a consistently high customer satisfaction rating from its Federal Government and private consulting contracts.

NikSoft is currently conducting a search for a ServiceNOW Developer to support the Information Technology team of a large federal agency. The candidate will experience an unparalleled enterprise environment with 100s of 1000s of personnel and 1000s of IT systems.

Responsibilities:

• Develop, Maintain and expand a set of custom-developed ServiceNow applications utilizing the Now Platform
• Develop front and back-end components connected to a blended technology stack and also focus on interconnecting these ServiceNow functions into legacy systems
• Diagnose and troubleshoot production application issues.
• Promote and drive innovation in technologies, processes, and tools.
• Work with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks.
• Use unit and integration testing to ensure systems is defect free.
• Interface with internal and Government management personnel.
• Responsible for supporting the design, development, and continuous improvement of enterprise Service Management solutions in ServiceNow.
• Collaborate with the existing external ServiceNow team following industry standards with day to day activities and development projects.

Qualifications:

• Bachelor's degree in Information Security or a related field.
• ServiceNow Software Developer with minimum 4 years development experience in ServiceNow, required CSA Admin certification, strong oral and written communication skills and ability to leverage AI in their daily work.
• ServiceNow Application Development experience in two or more of the following areas:
  • Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend and/or Studio), Client Scripts, Business Rules, Catalog Items and scripting, group and role administration, flows (Flow Designer), notifications, email configuration, and scheduled jobs.
  • ITSM modules, Change, Incident, Knowledge, Problem Management
  • SPM modules Demand and PPM
  • Integrations using REST API and Transform Maps
  • CMDB Configuration and Development
• Proficient in the following qualifications:
  • Knowledge/experience of SDLC practices
  • Effective liaison leading technical development teams
  • Strong facilitation skills to effectively lead discussions across multiple groups
  • Oral and written communication skills including presenting to management
  • Knowledge/experience with Agile Methodologies
  • Change Management and Configuration Management (VersionOne, ServiceNow, etc)
  • Application Lifecycle Management (ALM)
  • Problem/Risk Management
  • MS Office Suite
  • Knowledge in AI tools (Github Copilot, Playwright)
• ServiceNow – proficiency level: Intermediate
• Agile SDLC – proficiency level: Intermediate
• Business Process Change Management – proficiency level: Intermediate
• Application Lifecycle Management (ALM) – proficiency level: Intermediate
• Excellent oral and written communication skills with client stakeholders at all organizational and technical levels.
• Excellent time management.
• Ability to work remotely and securely.
• Ability to contribute to a high-performing, motivated work group by applying interpersonal and collaboration skills to achieve project goals.

****Candidates must be able to obtain a Postal Sensitive Clearance (US Citizenship or Green Card required). Additionally, candidates must not have traveled outside of the USA for a combined period not to exceed 6 months within the last 3 years.***