Job Description

(EXP 7-12 yrs)

Location: Chennai

Work mode - (Hybrid)

- Design, develop, test, and deploy ServiceNow applications, modules, and integrations

- Customize and configure ServiceNow instances including forms, workflows, reports, and dashboards

- Develop and maintain scripts using JavaScript within the ServiceNow platform

- Create and maintain technical documentation for all ServiceNow implementations

- Collaborate with business product teams to understand and translate business requirements into technical solutions

- Conduct system testing and validation to ensure quality implementations

- Troubleshoot and resolve ServiceNow platform issues

- Maintain awareness of ServiceNow updates and new features to recommend improvements

- Provide technical guidance and mentoring to junior team members

- Assist with change management and release activities

- Ensure solutions adhere to ServiceNow best practices and organizational standards

# Required Qualifications

- Bachelors degree in computer science, Information Systems, or related field (or equivalent experience)

- 6+ years of experience in ServiceNow development and implementation

- ServiceNow Certified System Administrator (CSA) certification

- ServiceNow Certified Application Developer (CAD) certification preferred

- Proficiency in JavaScript, HTML, CSS, AJAX, and web services

- Strong understanding of ITIL practices and frameworks

- Experience in implementing ServiceNow modules such as ITSM, ITBM, ITOM, CSM, and custom applications

- Proficiency in creating complex workflows, business rules, UI policies, client scripts, and scheduled jobs

- Experience with ServiceNow integration techniques including REST, SOAP, web services, and MID servers

- Strong problem-solving skills and attention to detail

- Excellent verbal and written communication skills

# Preferred Qualifications

- Additional ServiceNow certifications (CIS-ITSM, CIS-CSM, CIS-HR, etc.)

- Experience with ServiceNow Discovery, Orchestration, and Service Mapping

- Knowledge of Agile development methodologies

- Experience with other complementary technologies (SQL, PowerShell, etc.)

- Experience with ServiceNow upgrades and migrations

- Knowledge of GRC modules and implementation

- Experience in a medium to large enterprise environment

# Technical Skills

- **ServiceNow Platform**: Core configuration, Application development, Workflow design

- **Scripting**: JavaScript, AngularJS, jQuery, AJAX

- **Integration**: REST/SOAP APIs, Web Services, MID Server configuration

- **Database**: Data schema design, Database triggers, SQL

- **Reporting**: Performance Analytics, Dashboards, Reports

- **Development Tools**: Studio, ATF, Update Sets, Instance scanning

# Soft Skills

- Strong analytical and problem-solving abilities

- Detail-oriented with excellent organizational skills

- Ability to work independently and as part of a team

- Customer-focused mindset with strong service orientation

- Excellent time management and ability to prioritize multiple tasks

- Adaptability and willingness to learn new technologies