As a ServiceNow Developer, you will manage development responsibilities supporting ServiceNow software solutions. You will be responsible for requirements, design, development, and configuration life cycle management of the ServiceNow platform. You will provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments.
• Design, develop and test custom software solutions across multiple system components or applications. Create implementation or integration approach for applications and components. Translate system requirements into design specifications. Provide primary support for installation of application releases into production. Design and code applications in line with programming standards and interface specifications.
• ServiceNow product knowledge (ITSM, CSM, FSM, SPM, HRSD, SecOps), architecture documentation, systems thinking, ITIL, business process management, workflow design, current state process mapping, future state process mapping
• Responsibilities:
o Develops the application including configuration, report development and data migration, where applicable
o Performs custom development (as required) and 3rd party integrations
o Carries out unit-testing and defect resolution
o Carries out migration of the changes to production
o Assists with technical design and documentation
o Collaborates with internal stakeholders and team members to build solutions in ServiceNow that support business requirements
Typical Duties/Abilities:
• Excellent oral and written communication skills with client stakeholders at all organizational and technical levels.
• Excellent time management.
• Ability to work remotely and securely.
• Ability to contribute to a high-performing, motivated work group by applying interpersonal and collaboration skills to achieve project goals.
Soft Skills
Education/Certifications:
**MUST BE A US CITIZEN AND BE ABLE TO COMPLETE THE GOVERNMENT'S BACKGROUND INVESTIGATION**
Founded in 1998 with the vision of providing innovative IT solutions to the Federal Government, NikSoft delivers real value to customers, and help the government accomplish its mission. Our employees are dedicated career professionals who share in NikSoft’s vision through their continuing commitment to customers’ success. We have successfully delivered full system lifecycle implementations.
Thanks to our customers, NikSoft has earned a 96% customer satisfaction rating in Dun & Bradstreet’s Open Ratings. As a recognized IT solutions provider, we have mature processes in place as evidenced by our CMMI Maturity Level 3 Appraisal, ISO 9001, ISO/IEC/27001, and ISO/IEC 20000 Certifications.
NikSoft employees share the following Core Values:
Customer success is our success. We listen and work with our customers to ensure every process, product, solution, and service furthers the customers' mission and goals.
People are our strength. We do the right things to keep our employees motivated and maintain a culture based on mutual trust, openness, and respect.
Honesty and Integrity are embedded in everything we do. We comply with all government rules and regulations, have the courage to make the tough decisions, and always do what we say we will do: our word is our bond.
Responsiveness and Agility are core to our success. We collaborate quickly and achieve goals on time and under budget for our customers.
We are easy to do Business with. We are open and transparent with our customers, teaming partners, and employees.
Quality remains a focus on every aspect of our business. We strive to continuously improve our services and processes to deliver the best solutions.
Passion is felt with every challenge accepted. We dedicate ourselves every day to our customers with full passion and a positive attitude.
By keeping these core values in mind and practicing excellence in our daily work, NikSoft will continue to succeed.
For more information please visit http://www.niksoft.com.
