Job Description

Cravath, Swaine & Moore LLP is seeking a dynamic, motivated ServiceNow Developer to help design and deliver cutting-edge solutions within ServiceNow that enhance operational efficiency and elevate user experience. This is a strategic, hands-on role where your technical expertise and creative problem-solving will drive impactful change. You will work closely with various departments, IT teams, and business stakeholders to architect scalable, high-performing ServiceNow solutions that support our digital transformation initiatives.

RESPONSIBILITIES

Core Responsibilities

• Designs, configures, and customizes ServiceNow applications, workflows, catalog items, and integrations;

• Collaborates with stakeholders to gather and refine requirements;

• Works closely with IT and business partners to plan and implement platform solutions;

• Performs platform support, maintenance, troubleshooting, and upgrades;

• Creates and maintains technical documentation and user guides; provides training to end users and administrators; and

• Contributes to emerging initiatives, including AI-driven and agentic platform capabilities.

Architecture & Design

• Leverages deep understanding of ServiceNow architecture, data models, and application structures; and

• Prioritizes configuration-first approaches to minimize customization, risk, and technical debt.

UI/UX & Usability Enhancements

• Improves usability and overall user experience across the platform.

Workflow & Automation

• Implements automation using Flow Designer and Business Rules; and

• Ensures security and compliance throughout automated processes.

Data Management & Reporting

• Maintains data integrity using Import Sets, Transform Maps, and CMDB relationship modeling;

• Develops smart dashboards and reports based on user needs; and

• Supports data stewardship across key tables and modules.

Integration & Development

• Integrates ServiceNow with other enterprise applications;

• Builds scalable, maintainable, and high-performing platform solutions; and

Performs additional duties as assigned.

QUALIFICATIONS

• ServiceNow Certified Application Developer with 5+ years of hands-on experience (ITSM and Workplace Case Management preferred);

• Bachelor’s degree in Computer Science, Information Systems, or related field;

• Strong understanding of ITIL principles and best practices;

• Proven experience developing and integrating ServiceNow solutions in enterprise environments;

• Proficiency with JavaScript, Flow Designer, Glide API, and related web services;

• Solid knowledge of data management practices and CMDB modeling.

• Strong communication skills;

• Experience with agile methodologies, including sprint planning and backlog management; and

• Availability to work additional hours as needed.

This position is located in our New York office, and currently has a hybrid work schedule, but that is subject to change. The estimated salary range for this position is $150,000 to $175,000. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts.