Job Description

Location: Ciudad de Mexico,None,None

ServiceNow Developer – Remote (Mexico)

We are seeking an experienced and highly skilled ServiceNow Developer with 6+ years of overall IT experience and strong hands-on expertise in the ServiceNow platform to join a long-term project with Tech Mahindra This role is ideal for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.

Key Responsibilities:

• Design, develop, and maintain solutions on the ServiceNow platform

• Develop and customize functionality using JavaScript, Glide scripting, Script Includes, and Scheduled Jobs

• Design and implement backend APIs, data structures, and integrations to support content delivery and search capabilities.

• Troubleshoot issues across ServiceNow content pipelines and identify root causes across system components.

• Collaborate with cross-functional and distributed teams in Agile/Scrum environments

• Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization

Technical Skills Required:

• 6–10 years of total experience in software or platform development.

• 5+ years of hands-on experience with ServiceNow (Tech Leads) or 5–7 years (Mid-level).

• Strong proficiency in JavaScript

• Solid experience with Glide scripting, Script Includes, and Scheduled Jobs

• Experience with ServiceNow integrations (REST/SOAP)

• Strong platform troubleshooting and debugging skills.

• Advanced English for professional communication

Nice to Have / Preferred Skills:

• Experience with Service Portal and UI Builder

• Knowledge of Virtual Agent, Now Assist, AI or GenAI (for AI Experiences).

• Hands-on experience with ITAM, SPM, or ITSM Change Management (for ITX/Technology workflows).

• Background in AI/ML (required only for AI/ML-focused profiles).

• Experience working on large-scale, enterprise ServiceNow implementations

Soft Skills:

• Strong communication skills.

• Leadership and proactive mindset.

• Empathy and teamwork.

• Problem-solving and analytical thinking.

Location & Schedule:

• Location: Remote (Mexico)

• Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Qualifications:

• Bachelor’s degree or higher in Computer Science, IT, or a related field.

• Advanced English (spoken and written).

• Strong commitment and ability to work independently in remote environments.

How to Apply:

Please send your resume in English (without letterhead), highlighting your experience with ServiceNow development, JavaScript, integrations, and any exposure to AI, Virtual Agent, ITSM, ITAM, or platform customization projects

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