Job Description

ServiceNow CSM Architect

Experience: 10+ Years

Location: Minneapolis, MN. Hybrid.

Job Summary

We are seeking a highly experienced Lead ServiceNow Architect/Lead Developer with 10+ years of ServiceNow expertise to lead the design, implementation, and enhancement of enterprise ServiceNow solutions. The ideal candidate should have strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, ServiceNow Platform, and integrations.

Key Responsibilities

Lead end-to-end ServiceNow solution design and implementation.

Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.

Drive platform governance, best practices, scalability, and performance optimization.

Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.

Configure and customize ServiceNow using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.

Collaborate with business stakeholders to translate requirements into scalable solutions.

Mentor development teams and provide technical leadership.

Required Skills

Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.

Hands-on experience with Flow Designer, IntegrationHub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.

Strong ServiceNow platform development skills including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.

Experience leading large-scale ServiceNow implementations and upgrades.

Preferred Certifications

CSA, CAD

CIS-ITSM, CIS-CSM, CIS-HRSD

CTA or Certified Master Architect (preferred)

Primary Skills: ServiceNow Platform, CSM, HRSD, ITSM, Service Portal, Employee Center, CMDB, Discovery, ITOM, IntegrationHub, Flow Designer, UI Builder, App Engine, Performance Analytics