Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Temporary Manager – ServiceNow Consulting

We are the leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and our people to realize their full potential. Our exceptional team is the foundation of our inclusive culture, our client impact, and the unique experience we offer. At RSM, you’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you, and that’s why there’s nowhere like RSM.

RSM is seeking a Temporary Manager – ServiceNow Consulting to support client delivery, lead workstreams, and provide functional leadership across ServiceNow engagements. This is a temporary engagement focused on hands‑on delivery, client leadership, and team oversight.

Responsibilities

• Lead and facilitate client discovery workshops to assess business processes, pain points, and objectives, translating requirements into scalable ServiceNow solutions.
• Own the functional design and oversight of ServiceNow implementations, including modules such as ITSM, ITOM, CSM, HRSD, and others based on client needs.
• Define solution architecture, functional requirements, configuration strategies, and delivery approach in alignment with ServiceNow and RSM best practices.
• Partner with clients to document current‑state processes and design future‑state workflows leveraging standard ServiceNow functionality where possible.
• Oversee configuration of ServiceNow applications, workflows, business rules, integrations, reporting, and dashboards; review team deliverables for quality and accuracy.
• Serve as a functional lead across the project lifecycle, collaborating closely with developers, architects, and project managers to ensure successful delivery.
• Provide strategic guidance to clients on platform governance, process optimization, operating models, and adoption of out‑of‑the‑box ServiceNow capabilities.
• Lead testing efforts, including test strategy, script development, execution oversight, and defect resolution.
• Prepare and present client‑facing deliverables, including requirements documentation, design specifications, training materials, and executive‑level status updates.
• Build and maintain strong client relationships by managing expectations, resolving issues, and delivering high‑quality outcomes.
• Coach and review work of junior team members, providing day‑to‑day guidance and informal mentorship during the engagement.
• Support practice and business development activities, including scoping, estimating, solution development, and proposal contributions.

Required Qualifications

• 5+ years of hands‑on experience working with the ServiceNow platform in a consulting or enterprise environment.
• Demonstrated experience leading or managing ServiceNow implementations for one or more modules (e.g., ITSM, ITOM, CSM, HRSD).
• Strong understanding of ServiceNow configuration, workflow design, data models, integrations, and platform capabilities.
• 5+ years of client‑facing consulting experience with proven stakeholder management and presentation skills.
• Solid knowledge of ITIL/ITSM processes and enterprise service management concepts.
• Proven ability to translate complex business requirements into functional and technical designs.
• Experience leading workstreams or small teams within Agile delivery environments.
• Strong analytical, problem‑solving, documentation, and communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) strongly preferred.
• Additional ServiceNow certifications, such as CIS (any module), CAD, or ITAM/ITOM‑related certifications.
• ITIL Foundation Certification (or higher).
• Experience with integrations leveraging REST/SOAP APIs or middleware tools.
• Exposure to ServiceNow governance models, Centers of Excellence, or multi‑instance environments.
• Familiarity with complementary frameworks such as DevOps, Lean, COBIT, or cloud architectures.
• Experience with Flow Designer, reporting/analytics, automation, or AI/ML capabilities within ServiceNow.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $96 - $144 per hour