Servicenow Consultant
Key Responsibilities
1. CSDM Implementation & Planning
• Plan and execute end-to-end CSDM implementation using the CSDM 5 framework
• Assess current CMDB and partially implemented CSDM artifacts and redesign to align with standard CSDM model
• Work closely with the client to drive framework adoption through the year
2. CMDB & Application Services Expertise
• Strong understanding of Business Applications, Application Services, and CMDB relationships
• Guide migration from heavily customized Business Applications to standardized Application Service modeling
• Identify out-of-the-box (OOB) fields vs. existing custom fields and advise which can be retired
• Design and validate correct service and relationship hierarchy
3. Tool-Level / Backend Knowledge (Non‑Developer)
• Deep familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities
• Ability to explain available fields, data structures, and relationships within the platform
• Translate functional CSDM requirements into clear build instructions for developers
• Partner with developers for actual configuration/builds (not expected to code extensively)
4. Operational Ownership
• Act as the primary CSDM point of contact for the client
• Support day-to-day design decisions and ongoing refinement
• Provide continuity and backup knowledge beyond implementation
Required Skill Set / Experience
• Prior hands-on CSDM implementation experience (at least one implementation preferred)
• Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred
• Strong CMDB fundamentals: data modeling, relationships, service mapping concepts
• Ability to operate as a functional–technical bridge between the business and developers
• ServiceNow platform knowledge beyond UI-level administration
What This Role Is NOT
• Not a pure ServiceNow developer
• Not limited to CMDB operational tickets or MID server support
• Not a part-time or shared resource
B-Tech/BCA/MCA
• Prior hands-on CSDM implementation experience (at least one implementation preferred)
• Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred
Certified Application Developer (Desired)
Other Service-Now Certifications (Preferred)
KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.
KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.
Офіси компанії знаходяться у Києві та Львові.
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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.
KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.
In Ukraine KPMG has its offices in Kyiv and Lviv.
