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  Design, implement, and maintain the ServiceNow CMDB and related ITOM modules.
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  Ensure alignment with CSDM (Common Service Data Model) and ITIL best practices.
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  Collaborate with cross-functional teams to integrate CMDB with other ITSM processes.
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  Perform data quality audits and ensure accuracy of configuration items.
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  Develop and maintain documentation for CMDB processes and architecture.

Requirements

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  Proven experience with ServiceNow platform, especially CMDB and ITOM modules.
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  Strong understanding of CSDM and ITIL frameworks.
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  ServiceNow certifications (e.g., Certified System Administrator, CMDB Fundamentals).
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  Ability to work onsite in Irving, TX five days a week.
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  Must be eligible to work in the U.S. without sponsorship (W2 only).

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  Experience with Service Mapping and Discovery.
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  Familiarity with scripting in ServiceNow (JavaScript, Glide).
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  Strong analytical and problem-solving skills.