Job Description

Accountabilities:

The ServiceNow CMDB Developer will be responsible for designing, developing, and maintaining robust CMDB solutions while ensuring data accuracy, governance, and seamless integration across enterprise systems. The role requires hands-on ServiceNow expertise, strong technical execution, and collaboration with multiple stakeholders.

• Design, develop, and maintain ServiceNow CMDB solutions aligned with CSDM best practices.
• Configure and manage Discovery, Service Mapping, MID Servers, and Identification & Reconciliation Engine (IRE).
• Develop and customize ServiceNow applications using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and Integration Hub.
• Implement CMDB governance processes, including data certification, reconciliation rules, and data quality improvements.
• Configure and maintain CI classes, relationships, identification rules, and reconciliation definitions.
• Develop and support REST/SOAP integrations with enterprise applications and external systems.
• Collaborate with infrastructure, application, and operations teams to ensure accurate CMDB population and maintenance.
• Build Service Catalog items, workflows, automations, and approval processes as required.
• Monitor CMDB Health Dashboards and implement corrective actions to improve completeness, accuracy, and compliance.
• Support platform upgrades, deployments, production issues, and release management activities.
• Prepare technical documentation, solution designs, and knowledge transfer materials.
• Participate in Agile/Scrum ceremonies and collaborate with cross-functional teams.

Requirements:

The ideal candidate should have strong ServiceNow development experience with deep knowledge of CMDB, ITOM, and configuration management processes. Candidates should demonstrate technical expertise, analytical ability, and experience working with enterprise IT environments.

• 7–10 years of overall IT experience, including 4+ years of ServiceNow development experience.
• Strong hands-on expertise with ServiceNow CMDB, CSDM, Discovery, Service Mapping, MID Server, and IRE.
• Solid understanding of ITOM, ITSM, and Configuration Management processes.
• Experience developing with ServiceNow components including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and Integration Hub.
• Strong JavaScript development skills.
• Experience with REST/SOAP APIs and enterprise system integrations.
• Knowledge of Service Portal and Performance Analytics is a plus.
• Familiarity with HAM/SAM modules is an advantage.
• Experience with platform upgrades, update sets, and instance management.
• ServiceNow Certified System Administrator (CSA) certification required.
• ServiceNow Certified Application Developer (CAD) certification preferred.
• ServiceNow Certified Implementation Specialist – Discovery and ITIL Foundation certifications are preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.
• Experience working in Agile/Scrum teams with strong stakeholder collaboration skills.

Preferred experience includes:

• Experience implementing enterprise CMDB governance programs.
• Hands-on experience with cloud discovery across AWS, Azure, or GCP environments.
• Experience integrating ServiceNow with monitoring tools, asset management platforms, or enterprise applications.
• Exposure to Event Management, AIOps, or Operational Intelligence solutions.

Benefits:

• Full-time remote opportunity based in India.
• Opportunity to work on enterprise ServiceNow transformation initiatives.
• Exposure to advanced CMDB, ITOM, automation, and integration projects.
• Collaboration with cross-functional technology teams.
• Professional growth opportunities through complex technical challenges.
• Opportunity to enhance expertise in ServiceNow enterprise solutions.