Job Description

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Nikolay Hristev ​is looking for a new team member.

We are looking for an experienced ServiceNow CMDB & CSDM Expert to design, manage, and optimize the ServiceNow CMDB and CSDM framework ensuring accurate configuration data, governance, service mapping, and alignment with ITSM/ITOM best practices. In this role you will drive CMDB governance, discovery, service mapping, integrations, and data quality initiatives while supporting ITSM and ITOM processes.

Your daily routine would include:

• Lead CSDM adoption and alignment across business and IT services
• Design, implement, and maintain the ServiceNow CMDB architecture & data model.
• Design and optimize ServiceNow discovery.
• Define CI classification, relationships, identification, and reconciliation rules.
• Jointly work with business units on service mapping & adoption of CSDM concept by the organization.
• Collaborate with infrastructure, application, and service owners to ensure CMDB data accuracy.
• Drive automation to improve configuration data accuracy and operational efficiency.

We’ll know you can make it if you have:

• Several years of project experience in ServiceNow CMDB and Identification & Reconciliation Engine (IRE).
• Deep knowledge of the Common Service Data Model (CSDM) and experience in service classification & mapping.
• deep expertise in SNOW modules (e.g., ITSM, ITOM, CSM, SPM, HAM, SAM, TNI).
• knowledge of infrastructure technologies including servers, networks, databases, and applications.
• Solid understanding of ITIL processes and service-oriented architecture.
• Excellent analytical thinking and problem-solving abilities.
• Excellent documentation and communication skills, particularly within ServiceNow tools such as the Knowledge Base.

Nice to Have:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS).
• ITSM / ITIL certifications (ITIL® 4 Foundation or higher preferred).

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office;.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.

Any questions? Contact Simeon Kostov.

Sounds good? Apply now!

Only shortlisted candidates will be contacted.