Job Description

ServiceNow Client Software Distribution (CSD) Developer

Experience Required: 15+ years overall with 5+ years relevant experience

Job Type: Contract

• Skills: ServiceNow CSD / CSD 2.0, IntegrationHub, Flow Designer, JavaScript / GlideScript, REST / SOAP APIs, MECM / SCCM, Microsoft Intune, Jamf Pro, Tanium, MID Server, ITSM, Software Asset Management Professional (SAM Pro), CMDB / CSDM, PowerShell, Bash
• Job Description: We are seeking an experienced ServiceNow Client Software Distribution (CSD) Developer to lead the architecture, implementation, and enhancement of CSD / CSD 2.0 capabilities across enterprise environments. The role centers on automating end-to-end software packaging, catalog-driven provisioning, zero-touch reclamation, and lifecycle management for Windows, macOS, and Linux endpoints. The ideal candidate brings extensive technical expertise in orchestrating workflows between ServiceNow and endpoint management systems (MECM/SCCM, Intune, Jamf, Tanium), ensuring license-aware governance, compliance with Common Service Data Model (CSDM) frameworks, and high deployment reliability.
• Key responsibilities:
• Design, configure, and maintain ServiceNow CSD / CSD 2.0 workflows to automate software packaging, scheduling, deployment, and removals via Service Catalog.
• Build and support integrations with MECM/SCCM, Intune, Jamf, and Tanium utilizing IntegrationHub, Service Graph Connectors, MID Server, and REST/SOAP APIs.
• Construct "zero-touch" automated reclamation logic, lease/expiration policies, and license entitlement validations in coordination with SAM Pro.
• Implement deployment automation with pre-install checks, dependency mapping, post-install verification, and automated retry/rollback mechanisms.
• Develop custom scripts, Flow Designer flows/subflows, Script Includes, Business Rules, and UI Policies.
• Maintain data accuracy in the Configuration Management Database (CMDB) conforming to CSDM standards.
• Build reporting dashboards to monitor delivery status, compliance, and deployment health across the device fleet.
• Technologies/tool stacks:
• Platform & Modules: ServiceNow CSD / CSD 2.0, Service Catalog, Flow Designer, IntegrationHub, Orchestration, ITSM, SAM Pro, CMDB / CSDM, Discovery
• Endpoint Tools: Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, Jamf Pro, Tanium
• Scripting & Protocols: JavaScript, GlideScript, PowerShell, Bash, REST, SOAP, JSON, XML
• Additional Information:
• Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – IT Asset Management (CIS-ITAM) or CIS-ITSM, and Microsoft/Jamf Endpoint Administration credentials.