JPC Partners, LLC

ServiceNow Business Process Consultant

JPC Partners, LLC  •  Pennsylvania (Onsite)  •  2 hours ago
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Job Description

JPC Partners is looking for a Process Lead that will deliver a ServiceNow Foundational Transformation spanning Platform Foundations, CMDB integrations, CSDM model, Employee Center Portal and Catalog, ITSM (incident, Change and Request), ITAM lite (end user decide lifecycle) and Training & Communications. This role owns the process redesign organizational change leadership, platform governance guidance and overall program success, working closely with the Program manager to manage schedule, capacity consumption and deliverables. 
Key Responsibilities
Process Redesign 
  • Lead all project workstreams.
  • Plan and facilitate process redesign workshops to gain agreement on go-forward process and ServiceNow configuration requirements 
  • Leverage ServiceNow IP (Now Create), BVP IP and AI to streamline the client decision making process 
  • Write stories to support development to the agreed decisions 
Risk, Issue & Change Control
  • Own identification of RAAID log worthy items - risks, actions, assumptions and decisions, issues, partnering with the program manager to be sure RAAID is up to date and managed
  • Escalate any blockers to the program governance group 
Project Reporting & Governance Cadence
  • Support the production of weekly or biweekly status reports for BVP leadership and client stakeholders covering progress, risks, and next steps.
Cross-Workstream Coordination
  • Coordinate dependencies across Platform Foundations, CMDB integrations, CSDM, Employee Center Portal and Catalog, ITSM, ITAM and Training & Communications.
  • Ensure a consistent governance standard and methodology are applied across workstreams regardless of technical lead.
Qualifications
  • Experience running PM process and governance on ServiceNow
  • Excellent process facilitation skills 
  • Clear written and verbal communicator who can manage senior stakeholders and a wide stakeholder group experience extensive organizational change 
  • ServiceNow CSA, CIS-ITSM preferred or other relevant ServiceNow certifications 
JPC Partners, LLC

About JPC Partners, LLC

Founded in 2004, JPC Partners, LLC has established itself as a premier provider of top talent to employers from Start-ups to Fortune 500 companies.

JPC offers full-service staffing, recruiting and talent acquisition solutions in technology, manufacturing, professional services, healthcare, financial services, pharmaceutical, and market research industries (to name a few).

Choosing the right partner is critical. Our team of seasoned talent acquisition professionals have the deep industry expertise needed to deliver the right talent at the right time so you can focus on your core business. Our clients consider JPC an extension to their team.

JPC’s approach is simple; we operate as an extension of you, your department, your team or your organization. We take the time to listen and we have the experience to completely understand your hiring and staffing needs. We diligently strive to fulfill your primary staffing objectives, the way you would want them achieved. In every phase of the hiring process, we maintain an open dialog with everyone in an effort to manage expectations in the final offer stage. This process sets us apart from our competition, because we operate how you would want us to, not how typical staffing firms conduct business. This “open book” process and “extension” approach, allows us to achieve your talent acquisition goals with you.

We passionately serve our clients, our candidates, and our communities.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
King of Prussia, PA
Year Founded
2004
Website
jpcpartners.com
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