Envision Employment Solutions

ServiceNow Business Analyst

Envision Employment Solutions  •  Arab Republic of Egypt (Onsite)  •  3 hours ago
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Job Description

Envision Employment Solutions is currently looking for a ServiceNow Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services!

About:

The ServiceNow Business Analyst plays a key role in driving the design, enhancement, and optimization of ServiceNow solutions across the organization. This role partners with business stakeholders and technical teams to gather requirements, streamline workflows, and ensure the successful delivery of scalable, high‑quality ServiceNow functionalities that support enterprise service management.

Responsibilities:

  • Collaborate with business units to gather, document, and validate requirements for new ServiceNow capabilities and enhancements.
  • Translate business needs into functional specifications, user stories, use cases, and acceptance criteria.
  • Facilitate workshops, design sessions, sprint planning, and UAT activities.
  • Analyze existing workflows and recommend process optimization aligned with ServiceNow best practices.
  • Work closely with ServiceNow developers, architects, and administrators to ensure successful delivery of solutions.
  • Support the creation and maintenance of platform governance, data standards, and configuration management processes.
  • Conduct impact analysis for platform updates, new releases, and integrations.
  • Lead testing activities including functional testing, regression testing, and user acceptance.
  • Train end users, create documentation, and ensure smooth adoption of new features.
  • Monitor platform performance and assist in continuous improvement initiatives.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
  • Minimum 6 years of experience as a Business Analyst, with at least 3+ years focused on ServiceNow.
  • Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, CMDB, or ITAM.
  • Experience writing detailed functional requirements, user stories, and process documentation.
  • Strong analytical and problem‑solving abilities with a focus on process improvement.
  • Familiarity with Agile/Scrum methodologies.
  • Excellent communication skills with the ability to engage both technical and non‑technical stakeholders.
  • ServiceNow certifications preferred (e.g., CSA, CAD, ITSM, or specialty certifications).
  • Experience with integrations, data modeling, and platform governance is a plus.
Envision Employment Solutions

About Envision Employment Solutions

Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intelligent professionals that can add value by enabling organizations to achieve their mission critical projects and goals.

Keeping pace with the ever-changing business landscapes, and the growing need for talented professionals has become ever more challenging. This is where Envision comes into play to bring skilled candidates to your organization. Our professional consultants are exceptionally skilled in identifying top talent in the MENA region and matching them with our client’s needs. We have a wide network of talents across various sectors, with a focus on the IT/Software sector.

All our resources are multifaceted and come with years of commended performance. Project completion rate of our consultants is 95%, 5% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates.

We work in partnership with your management team, hiring managers or Talent team to determine your recruiting needs, while optimizing your hiring budget.

Industry
Unknown
Company Size
11-50 employees
Headquarters
El-Sheikh Zayed, EG
Year Founded
2013
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