MANTECH seeks a motivated, career and customer-oriented ServiceNow Business Analyst to join our team in Lexington Park, MD. This position is a hybrid role with 4 days onsite and 1 remote.
The ServiceNow Business Analyst will analyze and design optimized business processes while working closely with a ServiceNow Architect to identify ways to optimize efforts and ensure all business and design requirements are met.
Responsibilities include, but are not limited to:
Design business processes, capture technical requirements, and define user stories.
Develop process flows and maintain required system documentation
Serving as a strategic liaison to the business owners and project stakeholders to facilitate the adoption of technical solutions.
Support quality management initiatives to ensure all design specifications and business requirements are achieved.
Assist in the development and execution of test plans to ensure platform reliability.
Advance Organizational Change Management (OCM) efforts by providing guidance on proposed "to-be" architectures.
Develop and implement test plans within the SDLC framework.
Minimum Qualifications:
3+ years of professional experience in business analysis or process engineering.
Experience in mapping and documenting current business processes (As-Is) and designing future states (To-Be)
Minimum of one year of experience in ServiceNow platform delivery.
Proven ability to analyze business requirements within a ServiceNow environment, capture technical specifications, and define actionable user stories, use cases, test plans, and scripts.
Established track record of collaborating with project stakeholders and development teams to facilitate the delivery of technical solutions.
Preferred Qualifications:
Demonstrated proficiency in Lean Six Sigma methodologies (Green or Black Belt certification).
ServiceNow Certified System Administrator (CSA)
Training in ServiceNow Fundamentals
Prior experience supporting federal agencies or defense programs
Security Clearance Requirements:
Current/Active Secret Clearance Required.
Physical Requirements:
Must be able to remain in a stationary position 50%
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
MANTECH is more than a technology company. We are a company dedicated to service, and we consider our work a part of the public trust. The people of MANTECH are privileged to work for the security of the United States, the welfare of our service members and veterans, the protection of our communities, and the cause of better health care.
We have served the nation for more than 57 years, and in that time we have continually changed and grown to provide the technology that government needs to meet new challenges. We seek people with the same strong ethic of service, creativity, energy, and dedication to serving our country.
We are comprised of more than 9,800 talented employees around the world. Nearly 40% of our employees are veterans. Many others come from the Intelligence Community, Homeland Security and federal civilian agencies. We understand our customers’ challenges because we know their world firsthand.
When Federal managers and military leaders face tough challenges in cyber, data collection & analysis, enterprise IT or systems and software engineering, they turn to MANTECH to get the job done right. These professionals trust MANTECH and stay with us for years because we understand their needs and tackle their most complex challenges head on. They know that reaching their goal is our ultimate objective.
