Flexstaf I.T. Inc.

ServiceNow Business Analyst

Flexstaf I.T. Inc.  •  Toronto, CA (Onsite)  •  13 hours ago
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Job Description

Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Skills:

  • ServiceNow CMDB data model (CSDM)
  • ServiceNow ITSM, ITOM discovery & Service Mapping
  • ServiceNow Agile 2.0
  • ServiceNow ServicePortal
  • Business application architecture
  • Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
  • Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Deliverables Additional Terms

Supplier Comments

MSP Notes

Shortlist Date: 2026-06-03, 5:00 p.m.

Must Haves:

  • 5+ years experience ServiceNow CMDB data model (CSDM)
  • 5+ years experience ServiceNow ITSM, ITOM discovery & Service Mapping

Location: 3 days onsite/2 days remote (subject to HM's discretion)

Public Sector Experience: No

# of submissions/supplier: 1

Flexstaf I.T. Inc.

About Flexstaf I.T. Inc.

Flexstaf IT is an Approved Vendor for The Ministry of Government Services, Task - Based Information and Information Technology (I&IT) Services - VOR # OSS - 00430429. FlexStaf I.T. is a Canadian based organization specializing in providing various organizations across all industries, the best qualified I.T. personnel for short or long term contract assignments, permanent placement positions, or fully managed end to end I.T. project solutions. Specialized I.T. professionals include resources skilled in Application Development, Infrastructure Support, Business Analysis, Quality Assurance, Management and Senior Executive level, from all I.T. technical domains.

With 17 years of I.T. Sales Management and Recruitment experience, our management team's strength include the instinct to deliver professional candidates to respective employers efficiently, effectively and most importantly, successfully ensuring complete satisfaction.

"Flexible people, delivering flexible solutions"​

Industry
IT & Software
Company Size
1-10 employees
Headquarters
Whitby, CA
Year Founded
Unknown
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