Our client is a pioneering, forward-thinking organization dedicated to developing life-changing healthcare innovations and therapeutic solutions. Driven by a culture of collaboration and cutting-edge science, they focus on improving global patient outcomes by accelerating the delivery of breakthrough medicines. They treat their internal technology ecosystem with the same high standards as their scientific research, ensuring their teams have the best digital tools to succeed. To support their growing digital infrastructure, they are looking for a talented ServiceNow Business Analyst to join their IT Service Management (ITSM) team.
Are you a problem-solver who loves bridging the gap between business strategy and technical execution? In this role, you won’t just be gathering requirements—you will be the strategic bridge transforming how cross-functional teams (including IT operations, security, and infrastructure) collaborate. You will have a direct hand in optimizing a robust ServiceNow platform to enhance operational efficiency across the entire global organization.
Be the Bridge: Collaborate deeply with stakeholders via interviews and workshops to translate complex business needs into clear, actionable technical specifications.
Optimize Workflows: Analyze existing business processes, map out future-state workflows, and recommend ServiceNow best practices to eliminate friction.
Design Solutions: Partner closely with developers to create user stories, use cases, and acceptance criteria that guide flawless execution.
Ensure Excellence: Develop test plans, lead User Acceptance Testing (UAT), and ensure deployments meet business needs perfectly.
Empower Users: Create engaging training materials and deliver sessions to ensure smooth platform adoption, while providing ongoing support and troubleshooting.
Drive Innovation: Stay ahead of the curve on ServiceNow features, modules, and industry trends to continuously recommend platform optimizations.
Experience: 3+ years of experience as a Business Analyst, with a strong background working specifically within a ServiceNow environment.
Platform Knowledge: Solid familiarity with ServiceNow modules such as ITSM, ITOM, or ITBM
Analytical Mindset: A sharp eye for detail with a proven ability to interpret data, map complex workflows, and make informed decisions.
Communication Skills: Exceptional interpersonal skills with the ability to confidently present ideas and facilitate discussions between IT and business units.
Tools & Frameworks: Proficiency in MS Office, project management tools, and requirements-gathering techniques. Knowledge of ITIL processes is a huge plus!
Education & Certification: Bachelor’s degree in IT, Computer Science, or equivalent experience. A ServiceNow Certified System Administrator (CSA) credential is a definite advantage.
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
