Job Description

G2IT is seeking a ServiceNow Business Analyst to support client facing strategic initiatives. The Business Analyst will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Business Analyst, you will be a key person working to refine the strategic vision for the G2IT ServiceNow business in support of the entire company and our clients.

Responsibilities:

• Work as a part of a Strategic Planning Unit to assist with, facilitate or manage business process engineering efforts.
• Assist the client in mapping functions to organizations, analyzing existing processes for potential improvements, and developing written process analysis documents and workflows.
• Interact regularly with the various levels of customer management for the purpose of supporting the development of process improvement efforts.
• Conduct and prepare written research to support and explain business process recommendations.
• Perform and document data and process analysis.
• Facilitate planning sessions with senior government personnel
• Work as a part of a systems development team to oversee and evaluate standards, requirements, and schedules of multiple client projects.
• Write user stories.
• Create user guides.

Required Skills & Experience:

• Minimum Experience: 5+ Years of Business Process Analyst
• 2+ years of experience specific to ServiceNow implementations
• Minimum Education: BA/BS Degree or 4 plus years of relevant
• ITILv3 Foundations certificate or higher
• Must be a US Citizen with an active Public Trust Clearnce or above.
• Should have Formal Agile training.
• ITILv3 or ITILv4 fundamentals certificate.
• Need to demonstrate excellent analytical, written, and oral communication skills. Applicants may be asked to produce previous examples of writing capability.
• Need to demonstrate your ability to independently prioritize, plan and execute work tasks in a fast-paced environment.
• Experience giving training.
• Experience writing user stories.
• Experience creating user guides.
• Experience with QA for HR features/capabilities

Nice to have:

• ServiceNow HRSD implementation experience.
• ScrumMaster

Annual Salary: $100,000 - $105,000, depending on experience