iTech AG

ServiceNow Business Analyst (322)

iTech AG  •  Arlington, VA (Onsite)  •  27 days ago
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Job Description

iTech AG is seeking a Business Analyst with 3–5 years of experience within the ServiceNow ecosystem to support the design, delivery, and optimization of ServiceNow solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating requirements into well-defined user stories and ensuring successful Agile delivery.This role requires hands-on experience working within ServiceNow implementations and enhancements, with a strong understanding of platform capabilities and Agile delivery methodologies.ROLES AND RESPONSIBILITIES
  • Engage with stakeholders to gather, document, and validate business requirements
  • Translate business needs into clear, structured user stories with acceptance criteria
  • Conduct process analysis and identify improvement opportunities
  • Facilitate workshops, discovery sessions, and backlog grooming sessions
  • Document functional requirements, process flows, and use cases
  • Analyze and define requirements across ServiceNow module, specifically SPM
  • Understand platform capabilities and recommend standard OOB solutions where possible
  • Support UAT planning and execution
  • Assist in release documentation and change communications
  • Ensure alignment with platform governance and best practices established by iTech AG
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 3–5 years of experience as a Business Analyst
  • Minimum 2–3 years of experience working within the ServiceNow ecosystem
  • Experience writing user stories in Agile environments
  • Strong understanding of ServiceNow platform fundamentals
  • Experience supporting end-to-end ServiceNow implementations or enhancements
  • Ability to work cross-functionally with business and technical stakeholders
  • Strong documentation and communication skills
  • Must be able to pass a company background check
  • Ability to obtain and maintain a public trust with future project placement
EDUCATION AND CERTIFICATIONS
  • Bachelor’s degree
PREFERRED QUALIFICATIONS
  • Experience in specific ServiceNow modules (e.g., FSM, EAM, ITSM, CSM, HRSD)
  • ServiceNow Certified System Administrator (CSA) or other relevant certifications
  • Experience with Agile/Scrum frameworks
  • Familiarity with integration requirements and data migration activities
  • Experience working in multi-vendor or subcontractor environments
SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to hr@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
iTech AG

About iTech AG

iTech AG helps organizations streamline operations by transitioning legacy systems, processes, and workflows into modern platforms through innovative technology solutions.

Founded in 2008, iTech AG is a technology consulting firm that helps federal, state, and commercial organizations achieve better, faster, and more predictable results. Using a wide range of customized and innovating solutions, we modernize our customers' systems and processes to help them unlock their true potential.

Services we provide include:

• Field Service, Facilities and Asset Management

• Grants and Case Management

• Data Integration and Analytics

• Enterprise Portfolio Management

• Integrated IT Operations

• Business and Digital Transformation

In the past, we’ve completed numerous large-scale projects for our customers, including:

• Moving 80,000 users over to Office 365

• Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter

• Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases

• Supporting and maintaining over $62 million of federal IT budget

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Arlington, VA
Year Founded
2008
Website
itechag.com
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