At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
Key Responsibilities
Design, develop, and configure ServiceNow applications supporting Hardware Asset Management (HAM), Software Asset Management (SAM Pro), and CMDB.
Build and maintain custom applications, UI policies, business rules, client scripts, script includes, and Flow Designer workflows.
Develop integrations with procurement systems, endpoint management tools (SCCM/Intune/Kandji), and discovery sources.
Implement automation to streamline asset intake, assignment, reconciliation, and retirement processes.
Configure and optimize asset lifecycle workflows, including procurement, receiving, deployment, maintenance, and disposal.
Support SAM Pro features such as normalization, reconciliation, software models, entitlements, and license compliance.
Ensure alignment between asset records, CI relationships, and discovery data to maintain a clean, accurate CMDB.
Data Quality, Governance & Optimization
Implement data validation rules, reconciliation logic, and automation to improve asset accuracy and reduce manual effort.
Develop dashboards and reports for asset health, compliance, lifecycle status, and optimization opportunities.
Collaborate with ITAM governance teams to enforce standards, naming conventions, and lifecycle policies.
Cross-Functional Collaboration
Work closely with IT Operations, Procurement, Security, Finance, and ServiceNow platform teams to deliver integrated solutions.
Participate in Agile ceremonies, contributing to sprint planning, backlog refinement, and continuous improvement.
Strong understanding of hardware and software asset lifecycle processes.
Familiarity with ITIL practices and asset governance frameworks.
Strong analytical, problem‑solving, and documentation skills.
Knowledge of software licensing models (Microsoft, Adobe, Oracle, SaaS subscriptions).
Experience with data modeling, normalization, and reconciliation logic.
Background in automation, scripting, or workflow optimization.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
We’re partnering with financial institutions to deliver reliable and secure mission-critical financial services software shaped by their needs and driven by innovation.
