Quantrics Enterprises Inc.

ServiceNow Architect (Work from Home)

Quantrics Enterprises Inc.  •  Manila, PH (Remote)  •  2 months ago
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Job Description

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Lead technical workshops and requirements gathering sessions with business and IT stakeholders.
  • Develop and maintain architectural standards, roadmaps, and documentation.
  • Provide guidance and mentorship to ServiceNow developers and administrators.
  • Ensure platform scalability, performance, and security.
  • Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems.
  • Stay current with ServiceNow releases and new features, recommending adoption where appropriate.

COMPETENCIES

Core Competencies (Must-have Competencies)

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Minimum of 5+ years of experience with ServiceNow, including 2+ years in an architect role.
  • Proven experience designing and implementing ServiceNow modules and custom applications.
  • Strong understanding of ServiceNow architecture, data model, and APIs.
  • ServiceNow Certified System Administrator and Certified Implementation Specialist (CIS) in one or more modules.
  • Excellent communication, leadership, and stakeholder management skills.

Complementary Competencies

  • Experience with Agile methodologies and DevOps practices.
  • Knowledge of the ITIL framework and processes.
  • Familiarity with scripting languages (JavaScript, Glide Script).
  • Experience with integrations using REST/SOAP APIs.
  • Experience with the Field Service Management (FSM) module is a nice-to-have.

QUALIFICATIONS

Work Conditions

  • Work From Home Set-up
  • Schedule: 4 PM – 1 AM MNL
  • Amenable to adjust to business needs during deployment (night of EST hours).
Quantrics Enterprises Inc.

About Quantrics Enterprises Inc.

In the Philippines, Quantrics by NQX is redefining customer experience by bringing together the expertise of a global leader and the passion of world-class Filipino talent. With roots in Canada and a strong hub in the Philippines, we are part of NQX’s 10,000-strong team that powers over 20 million customer interactions every year across more than 120 call types.

At Quantrics by NQX, we don’t just handle interactions, we create meaningful connections that inspire trust, strengthen relationships, and build a more connected world.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Taytay, PH
Year Founded
2016
Website
quantrics.com
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