Job Description

• Make presentations to customers and prospects outlining technical solutions to stated business challenges and/or goals.
• Serve as a technical leader on major projects and to more junior members of the team.
• Provide thought leadership in ServiceNow to the team and customers/prospects.
• Ability and desire to roll up sleeves and write code if project success requires it.
• Respond to requests for proposal and proposal/SOW preparation, including development of project implementation plans, cost estimates and resource plans.
• Assume the role of technical lead on large or small ServiceNow projects, ensuring high quality delivery and customer satisfaction.
• Develop internal lab/demo environment architecture.
• Develop trusted relationships with project team members, customers and prospects.
• Analyze customers business and functional requirements and develop cost effective, creative ServiceNow technical solutions to fulfill requirements.
• Participate in evaluation of new ServiceNow releases and functionality.
• Billable ~50% minimum.
• Maintain certifications and learn new skills to increase the amount of projects assigned.
• Other duties as needed.

• 5+ years’ experience architecting, selling and implementing technical solutions involving ServiceNow.
• BS/BA degree in Engineering or Computer Science or equivalent experience.
• In-depth technical knowledge of ServiceNow modules, including ITSM, ITOM, ITAM, Integration Hub, HRSD SPM and Creator Workflow is required.  Technical knowledge of SecOps and IRM is desired but not required.
• Ability to articulate how technical solutions can solve business problems with ServiceNow.
• Demonstrated capability as technical project manager, technical lead, and solutions architect with ability to provide technical and thought leadership to ServiceNow projects and prospective projects.
• Strong influencing, communication and presentation skills with ability to represent complex solutions in a straightforward and easily understood way.
• Strong interpersonal and leadership skills with ability to establish credibility with customers, stakeholders, staff and prospects.
• Some travel may be required.
• Demonstrated success as an implementer in an externally facing consulting environment.
• Ability to package, price, and scale service offerings
• Executive presence with the ability to influence senior stakeholders internally and externally
• Comfortable leading through growth, change, and operational transformation
• Ability to package, price, and scale service offerings
• Experience implementing scalable processes and KPIs
• Strong focus on delivery quality, customer satisfaction, and risk management
• Strategic thinker with hands-on execution capability
• Data-driven decision maker
• Calm, decisive, and solution-oriented under pressure