Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY-ServiceNow Technical Architect - Telecom Sales & Order Management (SOMT) & Integrations

As part of EY GDS-ServiceNow team, you will be solving client problems using the ServiceNow platform. You will get the opportunity to work with a high-performing team and drive innovative solutions that address complex client needs.

The opportunity

We are seeking a hands-on ServiceNow Technical Architect with deep expertise in Telecom Sales & Order Management (SOMT), enterprise integrations, and ServiceNow platform development. The ideal candidate will lead architecture and delivery while actively contributing to coding, configuration, troubleshooting, and mentoring teams. Experience with telecom OSS/BSS ecosystems, Performance Analytics, and AI capabilities is essential.

• Architect and deliver ServiceNow Sales & Order Management (SOM/SOMT) solutions for telecommunications clients.
• Lead discovery sessions, requirements workshops, solution design discussions, and stakeholder reviews.
• Design and implement integrations using REST, SOAP, IntegrationHub, Scripted APIs, and MID Servers with external OSS/BSS, CRM, ERP, billing, and inventory systems.
• Remain hands-on by configuring and developing ServiceNow solutions, including Business Rules, Script Includes, Client Scripts, Flow Designer, Catalog Items, UI Actions, and custom applications.
• Troubleshoot and resolve complex platform, integration, and production issues through root cause analysis and technical leadership.
• Lead development teams, conduct code reviews, enforce best practices, and drive technical governance.
• Mentor and train junior developers, providing technical guidance and capability development across the team.
• Leverage ServiceNow AI capabilities, automation, and Performance Analytics to improve operational efficiency and business outcomes.

• ServiceNow SOM/SOMT, TSM, TNI, ITSM, CSM, FSM, CMDB/CSDM, integrations
• Telecom OSS/BSS integration experience.
• Performance Analytics, Now Assist, AI Agents, and Agentic AI solutions.
• Strong communication, workshop facilitation, stakeholder management, and team leadership skills.

To qualify for the role, you must have

• College degree in a related technology field (Computer Science, Engineering, etc.) or equivalent experience
• ServiceNow Certified System Administrator (CSA).
• Minimum two (2) ServiceNow Certified Implementation Specialist (CIS) certifications.
• 8+ years of ServiceNow experience, including architecture, development, and integration delivery.
• Strong hands-on scripting experience in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, and IntegrationHub.
• Proven experience in telecom order management, order orchestration, fulfillment, and Lead-to-Cash processes.

Ideally, you’ll also have

• Experience with tools like JIRA, ServiceNow Agile, or equivalent for backlog management
• Exposure to ServiceNow upgrades, platform governance, and release management
• Experience in stakeholder management and client-facing roles
• Knowledge of ServiceNow’s latest features and roadmap

What we look for

• A team player and Leader with strong technical acumen and leadership capabilities
• Proactive problem-solving mindset with a focus on operational excellence
• Ability to manage multiple stakeholders and priorities in a fast-paced environment
• Passion to learn and adapt to new technologies

What working at EY offers

At EY, we’re dedicated to helping our clients, from start-ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work on inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. You’ll quickly grow into a responsible role with challenging assignments and be part of a collaborative environment focused on quality and innovation.

Plus, we offer:

• Support, coaching, and feedback from experienced professionals
• Opportunities to develop new skills and grow your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.