Job Description

Location: Camp Springs, Maryland

Category: Systems Integration

Travel Required: No

Remote Type: No

Clearance: Secret

As the technical authority for the ServiceNow platform, you will serve as the linchpin for transforming legacy IT operations into a modern, automated, and secure enterprise service delivery model. By designing, governing, and scaling business-aligned platform solutions, this role directly enhances AFDW and DAF operational efficiency, reduces capability delivery timelines, and ensures that IT infrastructure remains secure, resilient, and fully aligned with global warfighting and mission-support objectives.

Job Duties:

• Designs, governs, and implements scalable, secure, and business-aligned solutions on the ServiceNow platform, ensuring operational efficiency and strategic alignment across IT and business workflows.
• Designing, engineering and configuring ServiceNow to automate internal information Technology Infrastructure Library (ITIL) processes.
• Assist with technical design, documentation, and migration of changes to production environments.
• Architects, develops, integrates, and implements ServiceNow solutions.
• Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner.
• Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
• Reviews and apply requirements from external and internal teams and align into ServiceNow development.
• Partners closely with the business and IT teams gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.

Job Requirements:

• Requires a Bachelors degree and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
• Must have an active DoD Secret clearance.
• A strong background of ServiceNow development and experienced in the design and implementation of ServiceNow security architecture.
• Certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist, ITIL
• Foundation, and optionally Enterprise Architecture or advanced ServiceNow certifications.
• ServiceNow platform engineering (cloud) with TPSM Modules including Service Request, Incident, Problem, Change, and Configuration Management and security / regulatory disciplines.
• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
• Experience of significant cloud hosted Service Now implementations which span TPSM and security / regulatory disciplines.
• Experienced in Common Service Data Model (CSDM) for structuring database mappings.
• Experience in designing Application Programming Interface (API) frameworks to move data into and out of ServiceNow.
• Knowledge of AI integration within ServiceNow, including Now Assist and AI Agents.
• Experience with optimizing ServiceNow table structures and data models.
• Proven experience in large-scale ServiceNow implementations and platform governance.

You Might Also Have:

• Master’s degree in IT or a related field.
• Certified Application Developer.
• ITIL v4 Foundations Certification.
• BMC Helix or BMC Remedy experience.

Who We Are

Sunayu, LLC serves as a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation. Our operations are anchored in a commitment to trust, accountability, and ethical transparency, ensuring the high-performance outcomes necessary to protect our country's most vital interests.

Culture

Our strength lies in our community: Our team prioritizes collaboration, professional growth, and encourages open communication. At Sunayu, we don't just secure the mission—we grow together.

Career Development

We support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year. We also participate in many industry conferences and events where we share our expertise and experiences.

Pay Rate

Salary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer.

Benefits

• 3 Medical Plan Options
• Dental and Vision
• FSA, DCFSA, HSA
• Life/AD&D Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Training and Educational Assistance
• Paid Time Off (PTO)
• 11 Federal holidays
• 401k plan with up to a 6% match (100% immediate vesting)

Equal Opportunity Employer

Sunayu, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability status, marital status, genetic information, medical condition, or any other characteristic protected by law.