TechMagic

ServiceNow Architect (part-time, 10 hours per week)

TechMagic  •  Lviv, UA (Remote)  •  1 month ago
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Job Description

We are looking for experienced ServiceNow Solution Architect to join our team on a part-time basis (10+ hours/week). This role is ideal for a senior expert who wants to stay hands-on with ServiceNow implementations while contributing strategically to architecture, integration, and delivery excellence across complex ecosystems.

Our client is a San Francisco-based AI startup developing customer service solutions. This product acts as an "AI Customer Advocate" — it automatically resolves requests, coordinates internal teams and third-party partners, and works in the customer's interest, not just the company's.

Key Responsibilities

  • Gather and analyze client requirements
  • Gather requirements, design scalable ServiceNow solutions
  • Oversee full cycle implementation
  • Customer-facing stakeholder management
  • Support pre-sales efforts through solutionning and proposal input
  • Offer best practice advisory and technology governance
  • Develop and deliver training for client and internal teams
  • Plan and supervise data migration activities
  • Coach internal team members and conduct technical interviews
  • Run specialized training programs related to assigned technologies

Requirements

  • 6+ years in ServiceNow domain with ITSM, ITOM, CMDB
  • Strong portfolio or relevant project references
  • CSA / CAD / CIS certifications (preferred)
  • Agile/Scrum delivery experience

Soft Skills & Work Environment

  • Excellent written and verbal English communication
  • Ability to explain technical topics to non-technical stakeholders
  • Proactive communication and strong team collaboration
  • Comfortable working in distributed, multicultural environments
  • Availability for daily standups, sprint planning, and retrospectives
  • Minimum 2 hours/day overlap with EET time zone

Join us to architect modern, future-proof solutions while maintaining a flexible, part-time schedule with a high-impact team!

Recuiter - Anastasiya Matveyeva

TechMagic

About TechMagic

TechMagic is a full-cycle software product development company that provides end-to-end engineering services to businesses of different sizes.

With a proven track record of 11+ years on the market, 200+ successful projects, and 400+ experts onboard, TechMagic is your trusted product development partner. We deliver software products from concept to deployment or enforce existing ones.

Our backend skillset includes Node.js, Nest.js, Java, .NET, PHP, and Python. On the frontend side, we work with Next.js, React, React Native, Angular, Vue.js, etc. From the infrastructure perspective, we mainly go for AWS. However, we have projects in the GCP and Azure space as well. We pay great attention to becoming experts in the selected technological domains. That's why we set up partnerships with global companies to strengthen our expertise and knowledge. We are:

- Official AWS Certified Consulting Partner since 2017.

- Official Serverless Framework Partner since 2018.

- Official Salesforce Consulting Partner since 2018.

Constant tech focus and a strong local community help us engage the best talents in the market. We set up nearshore development teams for the projects from scratch and offer dedicated team extensions for ongoing projects. By working with TechMagic, you unlock the full potential of technology for your business.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Kraków, PL
Year Founded
2014
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