Quantrics Enterprises Inc.

ServiceNow Architect and Team Lead - SPM & Python (Work From Home)

Quantrics Enterprises Inc.  •  Manila, PH (Remote)  •  1 month ago
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Job Description

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Lead and manage the GCC (Global Capability Center) squad, ensuring effective delivery, collaboration, and alignment with business objectives.
  • Provide technical leadership by analyzing complex requirements, resolving technical challenges, and recommending optimal solutions (Out-of-the-Box vs. custom development).
  • Establish and enforce development best practices, coding standards, and platform governance across the team.
  • Coach and mentor team members to elevate technical capability, productivity, and overall performance.
  • Challenge existing processes and ways of working to drive continuous improvement, efficiency, and innovation.
  • Actively contribute to development activities by working on user stories or features when required.
  • Drive enhancements in CI/CD pipelines to improve deployment efficiency, reliability, and release quality.
  • Design and implement automated testing strategies to ensure high-quality delivery of features and user stories primarily within the SPM (Strategic Portfolio Management) module.

Core Competencies (Must-have Competencies)

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Minimum of 5+ years of experience with ServiceNow and held an architect or technical lead role.
  • Experience in SPM (Strategic Portfolio Management) module.
  • 5+ years of experience in development, with strong proficiency in JavaScript within the ServiceNow platform and experience of Python for automation and scripting.
  • 5+ years of experience working with DevOps tools and practices, within an Agile delivery environment (e.g., Scrum, Kanban).
  • 5+ years of experience in people management, including leading technical teams, coaching developers, performance management, and driving team delivery.

Complementary Competencies

  • Demonstrated interest in learning network technologies and operational processes
  • Strong professional discipline, including consistency, punctuality, and reliability in a team environment.
  • Effective communication skills, with the ability to collaborate daily with cross-functional teams.
  • Proactive and curious mindset, with a strong drive to understand business context and continuously improve solutions.

QUALIFICATIONS

Work Conditions

  • Work From Home Set-up
  • Schedule: 4 PM – 1 AM MNL

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Quantrics Enterprises Inc.

About Quantrics Enterprises Inc.

In the Philippines, Quantrics by NQX is redefining customer experience by bringing together the expertise of a global leader and the passion of world-class Filipino talent. With roots in Canada and a strong hub in the Philippines, we are part of NQX’s 10,000-strong team that powers over 20 million customer interactions every year across more than 120 call types.

At Quantrics by NQX, we don’t just handle interactions, we create meaningful connections that inspire trust, strengthen relationships, and build a more connected world.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Taytay, PH
Year Founded
2016
Website
quantrics.com
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