The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance.

- Grade Specific

The ESM Consultant focuses onall ofthe Service Integration and Service Management lifecycle stages and associated processes.They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in relatedareas such as governance, industry standards or regulatory compliance. This role provides SME in one or more areas of ServiceIntegration, undertakes consulting work and participates in governance reviews, service audits, benchmarking, and trendanalysis. Assists sales teams in pre qualification and due diligence and builds customer relationships and delivers specific processto support the overall engagement.​