This is a remote position.

We are seeking an experienced
ServiceNow Architect
-
​100% Remote
to lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams—including an India-based development team. This role requires strong cross-functional expertise across
Legal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM/CRM, and AI/GenAI
.

Key Responsibilities

Client Engagement & Requirements

• 
  Lead discovery workshops, stakeholder interviews, and process deep-dives.

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  Document business requirements, process flows, technical specs, and user stories.

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  Translate functional needs into clear, actionable ServiceNow technical requirements.

Solution Architecture

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  Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI.

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  Develop workflow logic, data models, integration patterns, and system architecture.

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  Ensure alignment with ServiceNow best practices and performance guardrails.

Project Leadership & Delivery

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  Lead multiple concurrent ServiceNow implementations end-to-end.

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  Partner with offshore/India-based teams to communicate requirements and provide technical governance.

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  Oversee sprint planning, backlog refinement, estimates, and delivery timelines.

Governance & Quality Assurance

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  Establish architectural standards and reusable solution patterns.

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  Conduct design reviews, code reviews, and solution validation.

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  Drive risk mitigation and troubleshoot complex platform issues.

Stakeholder Management

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  Act as a trusted technical advisor to business and IT leaders.

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  Present roadmaps, designs, and technical recommendations confidently.

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  Collaborate effectively with C-level leaders, process owners, and global teams.

Qualifications

Required

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  ServiceNow Certified System Administrator (CSA).

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  One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).

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  5+ years designing and implementing enterprise-level ServiceNow solutions.

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  Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models.

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  Proven experience leading workshops and offshore/global delivery teams.

Nice to Have

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  Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU.

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  Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops.

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  Familiarity with CSDM and CMDB for HR, Legal, and CSM.