Job Description

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better!

This role combines solid ServiceNow CSM and SPM skills, with experience on implementation, configuration / customization and support activities using the ServiceNow Platform, Workspaces and Portal, due to projects and Change Requests, in alignment with the Business and the ServiceNow Platform Owner.

The ServiceNow Specialist is part of the Landis+Gyr’s ServiceNow Team and reports to the Platform Owner.

The ServiceNow team is known to be very agile and self-motivated, while keeping high quality and compliance standards. The ServiceNow Specialist must work at the same pace and standards.

Key Performance Indicators

SLA and User Satisfaction score related to Incident and Change Requests.

Successful delivery of project related activities.

Responsibilities:

• Main tier 1 and 2 CSM and SPM technical point of contact to end users (Platform, Workspaces and Portal).
• Work with key IT and Business stakeholders to capture business and user requirements.
• Understand and discuss functional/business requirements and customize ServiceNow accordingly.
• Configure and customize CSM and SPM in alignment with project decisions and approved Change.
• Translate technical complexities to platform and product-line owners, as well as architects, ensuring understanding of design decisions.
• Configure the Agent and Now Mobile apps.
• Work with the CSM and SPM users and the ServiceNow Team to complete platform upgrade projects.
• Manage Update Set creation and migration, following the Landis+Gyr IT Change Management policy.
• Interface with implementation partners.

Requirements:

• Technical Requirements (Mandatory)
• Strong experience with ServiceNow CSM (Customer Service Management) – implementation, configuration, and support
• Strong experience with ServiceNow SPM (Strategic Portfolio Management) – implementation, configuration, and support
• Advanced/expert-level proficiency in both CSM and SPM modules

Professional Experience

Minimum of 4 years of experience working with ServiceNow, specifically in:

• Implementation
• Configuration/customization
• Support (incidents and change requests)
• Proven experience working in corporate environments, interacting with both business and IT stakeholders

Languages

Fluent English (Mandatory)

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.