Job Description

Job Description – AI ServiceNow Developer

Project UK Project

Required Experience 6–8 years of relevant experience

Role Overview

We are looking for an experienced ServiceNow Developer with strong expertise in ServiceNow platform development and a focus on AI capabilities. The role will involve designing, developing, configuring, integrating, and supporting ServiceNow solutions, with exposure to Now Assist and AI-driven workflows.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and custom solutions based on business requirements.
• Work on ServiceNow AI capabilities, including Now Assist, AI Search, Virtual Agent, and AI-enabled workflows where applicable.
• Develop and enhance business rules, client scripts, script includes, UI policies, UI actions, flows, and integration components.
• Build and maintain Flow Designer and IntegrationHub solutions and support integrations with external systems.
• Translate functional requirements into scalable and maintainable technical solutions.
• Perform unit testing, system testing, defect resolution, and production support.
• Follow ServiceNow development best practices, coding standards, update-set/application management practices, and platform governance.
• Collaborate with business analysts, architects, project managers, and other technical teams across the UK project.
• Troubleshoot technical issues and provide root-cause analysis and resolution.
• Contribute to technical documentation and knowledge transfer.

Required Skills & Experience

• Strong hands-on experience in ServiceNow development and configuration.
• Good knowledge of JavaScript and ServiceNow scripting.
• Experience with Flow Designer, IntegrationHub, REST/SOAP integrations, and APIs.
• Exposure to ServiceNow AI capabilities such as Now Assist, AI Search, Virtual Agent, or related AI functionality.
• Good understanding of ServiceNow security, roles, ACLs, and platform architecture.
• Experience working in Agile delivery environments.
• Strong analytical, troubleshooting, communication, and collaboration skills.

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred.

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For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Sweta Yadav

Recruiter Email ID: Sweta.Yadav@nttdata.com

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.