Job Description

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Key Responsibilities

• Administer, develop, and manage the ServiceNow Security Incident Response (SIR) module.
• Handle onboarding, group memberships, tag management, work notes, and SIR-related emails.
• Collaborate with SOC leads, CISO and DPO teams to validate requirements and deliver enhancements.
• Lead and coordinate ServiceNow Professional Services developers, including running daily SCRUM sessions.
• Manage change processes across DEV, QA, UAT, and Production environments.
• Govern integrations between ServiceNow SIR and other cybersecurity tools.
• Request and coordinate installation of plugins, modules, and update sets in non‑production environments.
• Collaborate with external teams to onboard and test tool integrations (including PoCs).
• Manage access to MITRE API, Fortanix Quorum approvals, and password resets.
• Configure reporting and dashboards for leadership insights.
• Maintain up‑to‑date architecture and service documentation.
• Support contract management with ServiceNow, including resource usage assessment and forecasting.
• Assist with broader MRO responsibilities such as access management, security audits, process refinement, onboarding of new tools, and vendor interactions.

Experience & Technical Skills

• 4+ years of cybersecurity experience.
• 1–2+ years of hands‑on ServiceNow SIR experience.
• Strong IT background with Agile development understanding.
• Knowledge of Data Protection, DORA, and NIS2.
• Experience with automation and AI-based tooling.

Competencies & Behaviours

• Excellent communication skills and a security‑first mindset.
• Strong collaboration skills and ability to drive engagement.
• Ability to manage conflict and support continuous improvement.
• Strong people and team coordination skills.
• Demonstrates Capgemini values, professionalism, integrity, flexibility, initiative, resilience, and commitment to continuous learning.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Get the future you want | www.capgemini.com