Job Description

Role Introduction

We are looking for a ServiceNow Administrator to own the day-to-day health, hygiene and administration of our ServiceNow instances, so that AI workflow capability can be built and deployed on foundations that behave predictably.

You will own access and configuration control, run family release upgrades, manage environments and releases, and keep platform performance, data quality and licence position under control. This role is the difference between a platform that scales and one that slowly becomes a maintenance problem — and it carries the authority to say no to changes that would take us in the wrong direction.

What You Will Do

Key responsibiliteis include, but not limited too:

• Administering users, groups, roles and ACLs, and maintaining a defensible access model across instances.
• Maintaining core platform configuration including assignment rules, notifications, SLAs, service catalogue and reporting.
• Supporting the planning and running ServiceNow family release upgrades end to end — skipped-update review, regression testing, remediation planning and post-upgrade verification.
• Supporting the management of environments and releases: update set or source control promotion, clone scheduling and clean-up, and pre-production data integrity.
• Monitoring platform performance and health — scheduled jobs, transaction and log analysis, system diagnostics — and acting before issues reach users.
• Supporting CMDB and data quality, including discovery data integrity and the accuracy of CI relationships used by workflow and AI capability.
• Managing the licence and subscription position, including entitlement usage tracking and flagging commercial risk.
• Building and maintaining reports, dashboards and Performance Analytics content for operational and leadership use.
• Operating and enforcing change control, and maintaining accurate platform documentation and configuration records.
• Providing second-line platform support to the Workflow Development team and to internal users, and resolving issues to root cause.

What You Will Have

What you will have:

• Minimum 2-4years of experience as a ServiceNow Administrator.
• Proven experience as a ServiceNow Administrator in a complex enterprise environment, with strong knowledge of platform configuration and governance.
• Strong understanding of users, groups, roles, ACLs, environments, releases and change control.
• Experience supporting ServiceNow family upgrades, including testing, remediation and post-upgrade validation.
• Good understanding of platform health, performance, CMDB, Discovery and data quality.
• Experience with ServiceNow reporting, dashboards, Performance Analytics and licence management.
• Strong problem-solving skills, with the ability to investigate issues to root cause and proactively identify platform risks.
• A disciplined approach to documentation, governance and configuration management, with the confidence to challenge changes that could compromise platform stability.
• Excellent communication and stakeholder management skills, with an interest in automation and AI-enabled workflows.

#LI-PB1

What We Do For You

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com