Streamline Operations. Optimize Platforms. Enable Service Excellence.
We are seeking an experienced ServiceNow Administrator to join our dynamic IT team. In this critical role, you will manage the configuration, optimization, and ongoing maintenance of our ServiceNow platform to support robust IT Service Management (ITSM) processes. You will work closely with stakeholders across the organization to ensure ServiceNow aligns with business needs and delivers efficient, scalable, and high-performing service experiences.
Key Responsibilities:
Platform Administration
Configure and maintain ServiceNow modules, including Incident, Request, Change, and Asset Management
Manage user roles, groups, and permissions
Monitor system health and performance; troubleshoot and resolve platform issues
Oversee integrations with other enterprise applications and systems
Conduct regular audits for data integrity and compliance
Platform Optimization
Apply best practices for platform maintenance and configuration
Collaborate with teams to identify opportunities for process automation and digital workflow improvements
Conduct performance tuning and recommend system enhancements
User Support & Training
Provide technical support and troubleshooting assistance for ServiceNow users
Create and update training materials, user guides, and internal documentation
Lead training sessions to improve platform adoption and user competency
Release & Upgrade Management
Plan, coordinate, and test platform upgrades and new feature releases
Ensure seamless implementation with minimal disruption to users and business operations
Major Incident Management
Act as the Major Incident Lead during outages and high-impact issues
Coordinate resolution efforts across internal and vendor teams
Ensure timely communication and root cause documentation
Performance Metrics & Reporting
Deliver regular reports to leadership on KPIs, including:
System uptime and response time
Incident resolution times and backlog
Process improvements implemented
CMDB health and reconciliation accuracy
CI relationship completeness and attribute completeness
Education & Experience
Bachelor’s degree in Information Systems, Computer Science, or a related field
Minimum 3 years of experience in a ServiceNow administration or systems management role
Technical Skills
Strong working knowledge of ServiceNow platform administration and configuration
Familiarity with ITIL v3/v4 frameworks and principles
Experience with ServiceNow performance monitoring, scripting, and integrations
Understanding of CMDB structure, CI relationships, and data accuracy best practices
Basic project management and change management experience is preferred
Certifications Preferred
ServiceNow Certified System Administrator (CSA)
ITIL Foundation Certification (v3 or v4)
Soft Skills
Excellent communication, problem-solving, and troubleshooting skills
Ability to prioritize multiple tasks and meet tight deadlines
Strong collaboration and leadership capabilities
Comfortable delivering technical information to non-technical stakeholders
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
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Gentiva
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
At Gentiva, it is our privilege to offer compassionate care that’s close to home – and close to the heart. We are a close-knit family of industry-leading hospice, palliative, and home health providers. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
