Job Description

We are seeking a proactive and detail-oriented ServiceNow Administrator to manage, configure, and maintain our ServiceNow platform. The ideal candidate will be responsible for day-to-day operations, continuous improvement of ServiceNow capabilities, and ensuring platform stability and compliance. This role requires strong communication, problem-solving skills, and a passion for platform governance and operational excellence.

Key Responsibilities

• Platform Administration: Contribute to the daily administration, configuration, and maintenance of Stantec’s ServiceNow environment.
• Customization and Configuration Implement custom scripts, business rules, client scripts, UI policies, and UI actions.
• Integration Develop and maintain integrations between ServiceNow and external systems using APIs, web services (REST/SOAP), and third-party tools.
• Automation Build and enhance automation workflows for ITSM, ITOM, HRSD, or other ServiceNow modules to improve operational efficiency.
• System Administration Manage the overall health of the platform, perform upgrades, and ensure high availability.
• Collaboration Work closely with stakeholders, including business analysts and IT teams, to gather requirements and translate them into technical solutions.
• Testing and Documentation Conduct thorough testing and create detailed documentation for new and modified features.
• Compliance Ensure solutions comply with security and data protection standards.

Qualifications and Skills Required:

• ServiceNow Certified Application Administrator (CSA).
• 3+ years of experience administering the ServiceNow platform in an enterprise IT environment.
• Strong scripting skills (JavaScript, HTML, AngularJS).
• Familiarity with API frameworks, integrations, and ITIL principles.
• Demonstrated ability to solve problems using structured methodologies.
• Experience managing time effectively across concurrent tasks and projects.
• Strong attention to detail, communication, and documentation skills.
• Proficiency with Microsoft Office Suite.

Preferred:

• Experience with Agile development methodologies.
• ITIL v4+ Foundation certification.
• ServiceNow Certified Application Developer (CAD).
• Proven track record of ServiceNow platform development and enhancements.
• Knowledge of additional technologies such as AngularJS, Bootstrap, or SQL.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Proven ability to manage multiple projects and priorities effectively.
• Commitment to team knowledge sharing and continuous improvement.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge projects in a dynamic environment.
• Professional development and certification opportunities.
• Flexible work options, including remote opportunities.
• A supportive workplace culture focused on excellence and continuous improvement

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.