Years of Experience: 5 years of experience
Education Requirements: Bachelor’s degree in IT, Computer Science, or related discipline
Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs.
Responsibilities:
· Responsible for configuring, implementing, and maintaining the ServiceNow platform to support Tier 1–3 services.
· Developing custom applications, automating processes, maintaining documentation, and providing training and support to users.
Identify opportunities for process improvement, ensure system integrity, and serve as a SME on ServiceNow sustainment and best practices.
Requirements
Required Skills:
· Bachelor’s degree in IT, Computer Science, or related discipline
· Public trust security clearance
Preferred Skills
· ServiceNow Certified Implementation Specialist – ITSM and ServiceNow Certified Application Developer preferred
Soft Skills:
· Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
· Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
· Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
· Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
· Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
· Results oriented Able to drive things forward regardless of personal interest in the task.
Benefits
SES provides a competitive salary and the following benefits:
Systems Engineering Solutions (SES) Corporation is a Small Business. We are an information technology consulting services firm that partners with its customers in every aspect of their engineering lifecycle. We pride ourselves on being able to seamlessly integrate the most talented technical resources with our client’s team and mission. Our resources are experts in Systems Engineering, Systems Integration, System Test, Infrastructure Development, Deployment, and Lab Support. Within these disciplines, we apply lessons learned from several successful mission critical programs to effectively manage technical risk exposure to our clients.
