Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements
Analyses business requirements and translating them into actionable ServiceNow tasks and projects
Provides technical expertise for system functional specifications and deploys new and current systems processes and procedures in a costeffective manner Works closely with stakeholders including business users ServiceNow architects and developers to ensure solutions align with organizational goals and are implemented effectively Translate highlevel process definitions into detailed ServiceNow implementation designs epics features user stories
May configure system settings and options plan and execute unit system and integration testing to meet business requirements May lead crossfunctional linked teams to address business or systems issues Conduct testing and ensure quality assurance Create and update documentation
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
