• 
  Act as first level support for incidents and service
  requests received.
• 
  A
  cts as the key contact for on-site
  and remote users for terminal and production problems and inquiries.
• 
  Act as further escalation point for any urgent or long
  pending incidents and service requests assigned to other teams.
• 
  Track the life cycle of
  users incidents and service requests and follow up with related teams since
  logging until got resolved/closed within SLA.

Requirements

• 
  University degree in Computer
  Engineering, Computer Sciences
• 
  1-3 years of
  experience in the same field.
• 
  Experience
  in MS Active Directory, DNS, DHCP, TCP/IP, VPN, physical connection (cables,
  switches, access points, routers) and logical/ software.
• 
  Experience
  in using ticketing system is a plus.
• 
  Knowledge of
  ITIL, ITSM and other IT Service standards is a plus.