Job Description

The Office Secretary supports daily operations of a medical office by managing patient communication, scheduling appointments, and maintaining accurate records. This role serves as a key point of contact for patients while ensuring administrative processes run smoothly and efficiently.

Minimum Qualifications

• Education: High school diploma or equivalent required
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Experience: Medical office and computer experience preferred
• Licensure/Certification: None required
• Skills & Abilities:
• Strong communication and customer service skills
• Ability to manage confidential information
• Good grammar and written communication skills
• Organizational and multitasking abilities
• Basic computer proficiency

What You’ll Do

• Answer patient calls and respond to inquiries, prioritizing urgent messages
• Schedule patient appointments accurately
• Verify insurance information and enter data into systems
• Address patient questions or refer to appropriate staff
• Communicate appointment updates, delays, or cancellations
• Maintain confidentiality of patient and business information
• Keep the office organized and assist with administrative tasks (mail, scanning, forms)

What the Job is Really Like

• You are often the first point of contact for patients, both by phone and in person
• The role involves constant multitasking—phones, scheduling, and data entry
• You may need to manage frustrated or anxious patients professionally
• Accuracy is critical, especially with scheduling and insurance information
• The pace can vary but often includes busy periods with high call volume
• Strong organization and communication skills are essential

Work Environment & Demands

• Office or clinical front desk setting
• Frequent computer use, phone communication, and patient interaction
• Requires sustained attention to detail and multitasking
• Primarily sedentary with occasional movement
• Minimal exposure to clinical risks (as noted in working conditions on page 2)

What Success Looks Like

• Appointments are scheduled accurately and efficiently
• Patients feel informed, supported, and respected
• Administrative tasks are completed with high accuracy
• Communication is clear and professional
• You maintain organization and composure during busy periods

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.