Job Description
The Discharge Lounge Concierge supports patients transitioning out of the hospital by providing a comfortable, organized, and supportive environment while they await transportation or final discharge arrangements. This role enhances the patient experience by offering hospitality, coordination, and communication services to ensure a smooth and positive discharge process.
Minimum Qualifications
- Education: High school diploma or equivalent required
- Maryland resident
- Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
- Experience:
- Customer service, hospitality, or healthcare experience preferred
- Licensure/Certification: None required (BLS may be preferred depending on organization)
- Skills & Abilities:
- Strong customer service and interpersonal skills
- Excellent communication and active listening abilities
- Ability to multitask and manage multiple patients at once
- Compassion, patience, and professionalism
- Basic computer skills and ability to document or track information
- Ability to work independently and as part of a team
What You’ll Do
- Welcome and assist patients arriving in the discharge lounge
- Provide a comfortable, supportive environment for patients awaiting discharge
- Coordinate with nursing staff, care management, and transportation services
- Communicate updates regarding transportation, medications, or discharge timing
- Offer refreshments and basic comfort items (as appropriate)
- Monitor patient needs and escalate clinical concerns to appropriate staff
- Maintain cleanliness and organization of the discharge lounge area
- Track patient flow and assist with documentation or reporting as needed
What the Job is Really Like
- You’ll be the last impression a patient has before leaving the hospital
- The role is a mix of customer service, coordination, and light patient support
- You’ll interact with patients who may be tired, anxious, or eager to leave
- Timing and communication are critical—delays can impact patient satisfaction
- You’ll juggle multiple patients at different stages of discharge
- While not clinical, you must be aware of patient needs and escalate concerns appropriately
- The pace can vary from calm to busy depending on discharge volume
Work Environment & Demands
- Hospital-based discharge lounge with frequent patient interaction
- Combination of standing, walking, and light administrative tasks
- Requires multitasking and attention to detail
- Fast-paced during peak discharge times
- Minimal exposure to clinical procedures, but presence in patient care environment
- Requires professionalism, empathy, and adaptability
What Success Looks Like
- Patients experience a smooth, comfortable, and well-coordinated discharge
- Communication between departments is clear and timely
- Patient wait times and confusion are minimized
- The discharge lounge is organized, clean, and welcoming
- Patients leave with a positive final impression of the hospital
- You demonstrate empathy, efficiency, and strong customer service
Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
