Job Description

The Diabetes Outreach Caller makes phone calls to help patients join diabetes education and the Diabetes Prevention Program. This role explains the programs in a simple way, answers questions, and assists patients with registering for programs. The caller speaks kindly, listens carefully, and helps patients feel comfortable getting the support they need.

Minimum Qualifications

• Education: High school diploma or GED
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Experience: No prior experience required
• Licensure/Certification: None required
• Skills & Abilities:

oClear, friendly phone communication

oStrong listening skills

oAbility to explain information simply

oBasic computer and data entry skills

oOrganization and attention to detail

oAbility to keep information confidential

What You’ll Do

·Spending much of the day making phone calls

·Talking with many different patients each day

·Following guidelines related to the individual programs to share information

·Keeping detailed and accurate records

·Working independently while meeting enrollment goals

·Staying positive, patient, and professional on every call

What the Job is Really Like

·Spending much of the day making phone calls to patients

·Using the EHR to look up patient information and document calls

·Reviewing and working from the Workqueue to find patients to contact

·Talking with many different people each day and answering questions

·Keeping detailed and accurate records

·Working independently while meeting enrollment goals

Work Environment & Demands

·Office-based role with most work done on the phone and computer

·Regular use of the EHR and Workqueue system

·Sitting for long periods while making calls and documenting

·Fast-paced environment with daily enrollment goals

·Requires focus, organization, and strong attention to detail

What Success Looks Like

·Patients are successfully enrolled in diabetes education and prevention programs

·Workqueue items are completed in a timely and accurate way

·Calls and documentation in the EHR are thorough and up to date

·Patients feel informed, supported, and respected during every interaction

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.