Job Description

The Care Management Aide supports the care management team by assisting with care coordination, discharge planning, and administrative tasks. This role provides exposure to interdisciplinary healthcare processes while helping ensure smooth patient transitions and accurate documentation.

Minimum Qualifications

• Education: High school diploma or equivalent required
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Experience: None required; customer service, volunteer, or healthcare exposure preferred
• Licensure/Certification: None required
• Skills & Abilities:
• Strong communication and organizational skills
• Ability to multitask and work in a team environment
• Basic computer skills and ability to learn EMR systems
• Interest in healthcare careers
• Attention to detail and follow-through

What You’ll Do

• Assist with care coordination and patient tracking activities
• Participate in interdisciplinary rounds and observe care planning
• Help coordinate discharge plans, appointments, and follow-up services
• Communicate updates and barriers to care team members
• Enter and update non-clinical information in the EMR
• Support documentation, referrals, and administrative tasks
• Assist with tracking metrics and quality initiatives

What the Job is Really Like

• You’ll be working in a fast-paced, team-based environment
• The role involves a mix of communication, coordination, and administrative work
• You’ll interact with multiple disciplines (nurses, social workers, physicians)
• Tasks can change quickly based on patient needs and discharge timelines
• You’ll gain exposure to the full care coordination process
• Strong organization and prioritization are essential

Work Environment & Demands

• Hospital setting with frequent team interaction
• Combination of walking/standing and computer-based work
• Requires multitasking and attention to detail
• Exposure to clinical workflows and patient interactions
• Team-oriented, dynamic environment

What Success Looks Like

• Discharge processes are coordinated smoothly and efficiently
• Documentation and tracking are accurate and complete
• Communication across the care team is timely and clear
• Patients experience seamless transitions of care
• You demonstrate reliability, organization, and growth

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.