Job Description

The Care Caller provides regular outreach to program participants through scheduled phone calls, offering social support, wellness check-ins, and connection to resources. Each call typically lasts about 10–15 minutes and focuses on building rapport and supporting overall well-being.

Minimum Qualifications

• Education: High school diploma or GED
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Experience: No prior experience required
• Licensure/Certification: None required
• Skills & Abilities:
• Strong communication skills with a warm, positive tone
• Ability to build rapport and actively listen
• Patient, friendly, and non-judgmental approach
• Ability to work independently with minimal supervision
• Sound judgment and discretion when interacting with others

What You’ll Do

• Make outbound calls to assigned participants at least once per week
• Spend approximately 10–15 minutes per call providing support and conversation
• Conduct wellness checks and offer emotional/social support
• Document each interaction using a post-call reporting form
• Maintain a consistent call schedule (up to ~20 conversations per day)

What the Job is Really Like

• Much of your day is spent on the phone having back-to-back conversations
• Some participants are very talkative, while others may be quiet or difficult to engage
• You may hear about personal challenges, including loneliness or health concerns
• Calls can be emotionally rewarding, but also occasionally draining
• Consistency and reliability are critical—participants depend on your calls

Work Environment & Demands

• Primarily sedentary, desk-based work with frequent phone use
• Requires strong focus and attention to detail during conversations
• Frequent verbal communication; moderate written documentation
• Minimal physical demands, but sustained mental engagement is required

What Success Looks Like

• Participants feel heard, supported, and valued
• Calls are completed consistently and documented accurately
• Strong rapport is built with participants over time
• Issues or concerns are appropriately escalated when needed
• You maintain professionalism, empathy, and consistency in every interaction

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.