Riesterer & Schnell

Service Writer Antigo

Riesterer & Schnell  •  Antigo, WI (Onsite)  •  3 months ago
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Job Description

Job Location: Antigo - Antigo, WI 54409
Position Type: Part TimeEducation
Level: None
Job Shift: Day
Job Category: Admin - ClericalResponsible for first impressions of the dealership, both over the phone and in person. Coordinates the overall office function and assures that the reception desk and overall showroom projects a professional, welcoming feeling to visitors.
Essential Functions:
1. Answers telephones by the second ring in a friendly, personable manner.
2. Greets customers as they come and go from the dealership, makes them feel welcome and directs them as needed.
3. Gets to know customers by name, and uses their name in conversation.
4. Presents a positive, professional image at all times.
5. Processes checks, enters ROAs, assists in preparing bank deposit and balancing the register.
6. Opens and maintains customer accounts in EQUIP, routine data entry, and answers questions accordingly.
7. Coordinates incoming and outgoing mail to assure its handled in a timely manner.
8. Compiles hours worked for all store employees, completes time entry spreadsheets, and assists with store-level payroll as requested.
9. Maintains store calendars and stays current on staff schedules.
10. Orders supplies, forms, equipment literature and other needed materials as requested.
11. Orders food and supplies for promotional events and other meetings. Assists with set-up, clean-up, etc.
12. Acts as a first contact for questions, projects and requests from other stores and corporate employees.
13. Makes sure there is coffee and popcorn available for customers.
14. Maintains accurate, orderly files. Archives old records as appropriate.
15. Assures adequate phone coverage during all store hours through coordinating part-time/seasonal Receptionists schedules.
16. Assures showroom and other public facilities are maintained in a clean, neat and safe manner throughout the day. Performs minor cleaning duties throughout the week to keep things looking good.
17. Various other word processing and spreadsheet projects such as preparing correspondence, schedules, routine data entry, generating reports, and other projects as assigned. This will vary depending on the unique needs of each location.
18. All other duties as assigned.

Experience:
1. Friendly, outgoing personality is required.
2. Excellent communication and customer service skills required.
3. Ability to use a computer and current software programs required.
4. Previous experience operating a multi-line phone system preferred.
Riesterer & Schnell is an equal opportunity employer. Women, minorities, people with disabilities and veterans are encouraged to apply.

Qualifications1. Friendly, outgoing personality is required.
2. Excellent communication and customer service skills required.
3. Ability to use a computer and current software programs required.
4. Previous experience operating a multi-line phone system preferred.
Riesterer & Schnell

About Riesterer & Schnell

Riesterer & Schnell, Inc., a progressive John Deere dealership, has proudly been serving Wisconsin communities since 1931. Because you are committed to your land, we are determined to provide you with the very best in equipment and service. Our specialties are tractors, farming equipment, lawn care equipment, and riding lawnmowers.

Riesterer & Schnell officially became a John Deere dealer in 1960 and continues to provide innovative solutions with an unmatched sense of urgency. Our experienced sales team is committed to finding the right products and equipment to suit your unique needs. Having remained family-owned by three generations, we understand the importance of connecting with you on a personal level to ensure a great experience.

When you join our family, you can expect unrivaled service when and where you need it. Our service departments have qualified technicians on call 24/7 and will work closely with you to find a fast and effective solution to your problem. With over $7 million in parts on hand between our 12 locations, we are able to get parts when you need them most. If your part isn’t on hand, we offer outstanding ordering solutions to get you up-and-running in no time.

So remember, no matter what your project may be, Riesterer & Schnell will always be there…“Coming Through for You.”

Industry
Manufacturing & Production
Company Size
51-200 employees
Headquarters
Antigo, WI
Year Founded
1931
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