Job Description

Job Location: Intermountain Bobcat of Salt Lake City - West Valley City, UT 84119
Position Type: Full Time
Salary Range: $22.00 - $26.00 Hourly

Job Shift: Day
Job Category: Customer ServiceJoin the Total Equipment Management Team as a Service Writer!
At Total Equipment Management, our Service Writers are the connection between our customers and our technicians. They play a critical role in ensuring repairs are communicated clearly, completed efficiently, and delivered with exceptional customer service.
We're looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping customers get their equipment back to work. If you enjoy building relationships, coordinating repairs, and being an essential part of a successful service team, we'd love to hear from you.
What You'll Do
As a Service Writer, you'll coordinate repair documentation, communicate with customers, and support technicians to keep our service department operating efficiently.
Your responsibilities will include:
- Welcome customers and provide exceptional service throughout the repair process.
- Answer phone calls, emails, and customer inquiries regarding equipment repairs.
- Create, process, and close work orders while ensuring all information is accurate and complete.
- Prepare repair estimates, invoices, and service documentation.
- Coordinate with the Parts Department to ensure technicians have the parts they need to complete repairs.
- Check equipment in and out of the shop according to company procedures.
- Keep customers informed by providing timely updates on repair progress, inspection results, and estimated completion times.
- Assist the Service Manager with warranty claims and manufacturer documentation.
- Complete and maintain Bobcat Arrival Condition Reports and other required records.
- Process customer payments and assist with billing when needed.
- Maintain accurate customer and equipment records within the service management system.
- Support the service team with additional duties as assigned by the Service Manager.
- Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.

QualificationsWhat You Bring
We're looking for someone who enjoys helping customers, staying organized, and keeping multiple projects moving at the same time.

Qualifications include:
- Outstanding customer service and communication skills.
- Strong organizational skills with exceptional attention to detail.
- Comfortable using computers, service software, and standard office equipment.
- Ability to multitask and prioritize work in a fast-paced environment.
- Professional, positive attitude with the ability to work well with customers, technicians, and coworkers.
- Basic understanding of compact construction equipment or a willingness to learn.
- Ability to work independently while contributing to a collaborative team environment.
Education & Experience
- High school diploma or equivalent required.
- Previous experience in customer service, service advising, office administration, or a related role preferred.
- Experience in the equipment, automotive, heavy equipment, agricultural, or construction industries is a plus but not required.
Physical Requirements
This position requires the ability to:
- Lift up to 40 pounds regularly and up to 75 pounds occasionally.
- Bend, kneel, squat, and stand while inspecting equipment and assisting customers.
- Work safely in a busy service shop environment with noise, moving equipment, and varying shop conditions.
- Perform occasional inspections of equipment both indoors and outdoors.
Why Join Total Equipment Management?
At Total Equipment Management, our people are what set us apart. We believe in creating a workplace where employees are valued, supported, and given opportunities to grow. As a Service Writer, you'll be a key part of our service team, helping customers keep their equipment running while working alongside experienced technicians and dedicated professionals.
Eligible employees enjoy:
- Competitive pay
- Comprehensive medical, dental, and vision insurance
- Paid Time Off (PTO) to help you recharge
- Paid holidays
- 401(k) plan with company match
- Opportunities for training, development
If you're looking for a career where your organization, communication, and customer service skills make a real impact every day, apply now and become part of the Total Equipment Management team