Job Description

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits:
• Medical (PPO & HDHP options), Company
HSA match, Dental, Vision, Short-Term
Disability, Accident and Hospital Indemnity
Insurance, Telehealth, Voluntary Life
Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:
• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

The purpose of the Service Writer is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the assistant service manager, parts clerk, or administrative assistant.

Duties and Responsibilities
Unless otherwise specified, the Service Writer is responsible for participating in daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.
• Enforce all company policies as defined in the SMEG Company Handbook
• Direct customer, service staff and sales staff interaction
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Prepare work orders and estimates, quote repairs to customers, coordinate workflow within shop
• Inventory control, parts pricing and procurement, stock orders, data entry of parts and labor services
• Substitute duties of the Assistant Service Manager, parts clerk, or administrative assistant position in his/her absence
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Follow policies and procedures as defined in the Pierce Manufacturing operations manual

Qualifications
• The Service Writer must be able to clearly demonstrate their ability to reach performance goals set forth by the Service Manager
• Experience within the service industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Ability to engage in and maintain clear communications with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Maintain, conduct, and record safety training as required by the company

Education and/or Experience
• High school diploma or equivalent
• 3 to 5 Plus years with experience in an automotive service-related industry
• Knowledge of repair principles and procedures in all areas of the refuse and environmental industry
• Experience in communicating required and/or recommended repairs to customers
• Experience answering phones
• Experience scheduling repairs
• Experience researching parts required to carry out repairs

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.