Heritage Tractor

Service Writer

Heritage Tractor  •  Smithville, MO (Onsite)  •  26 days ago
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Job Description

Job Location: Smithville, MO 64089
Position Type: Full TimePurpose:
Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Follow service department processes to ensure internal and external customer satisfaction. This includes Repair Order, Standard Job Code, Warranty and Billing processes
- Opens and maintains work orders until they are closed or invoiced
- Reviews segments to ensure correct parts are listed and verifies that HTI charges and fees are properly billed and accounted for on work order
- Maintains Service Department filings and records related to equipment manuals
- May schedule and maintain mass channel relationships
- Updates customer profiles with information such as equipment, hours, or other information from the customer repair orders
- Actively promote and sell service marketing programs, financing and maintenance solutions to customers
- Work with Centralized Transportation to maintain vehicle maintenance files in accordance with DOT regulations
- Other duties as assigned

Qualifications
Experience, Education, Skills and Knowledge:
- Basic knowledge of accounting practices
- Ability to use standard John Deere applications and applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School diploma or equivalent experience
- Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
- Physical requirements include lifting at least 10 lbs.
Heritage Tractor

About Heritage Tractor

Heritage Tractor is the culmination of many small dealerships and family-owned businesses. With locations that have been staples in their communities for nearly 100 years - our roots run deep. The name Heritage Tractor not only speaks to the history of each location but also promises to be around for generations to come.

While each store retains its hometown atmosphere, being part of a larger organization footprint allows for a vast selection of new and used John Deere equipment and volume discounts that we pass along to you. In addition, each location has the benefit of our combined sales, service, parts, technology and finance experts. With nearly one thousand employees, we work together to serve all customers with the utmost integrity and provide you innovative solutions.

In 2025, Martin Tractor and Prairie State Tractor joined our Heritage, bringing together decades of experience and expertise to serve Illinois customers. Today, we proudly stand as a John Deere dealership with 40+ locations across Kansas, Missouri, Arkansas and Illinois.

Heritage Tractor centers around three things: our coworkers, our customers, and our communities. This is at the Heart of Heritage. By investing in great benefits, training, and recognition programs, we empower our people to be successful and reach their full potential. We aim to create a culture where everyone looks forward to arriving each day.

We set out to grow a heritage of industry-leading equipment, high quality parts, and expert service. More than just the equipment, we value long-term relationships and work to prove ourselves as reliable with every interaction. Whether you come in for a mower blade or a new combine, we take great pride in helping those who work the land.

We can't think of a better way to support both our customers and our employees than getting involved with the communities we serve. From parades to local schools and non-profits, we're proud to support our local communities and the people in them.

Industry
Agriculture & Forestry
Company Size
201-500 employees
Headquarters
Baldwin City, Kansas
Year Founded
1998
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