Job Description

Level: Experienced
Job Location: Rochester NY - Rochester, NY 14624
Position Type: InternshipEducation
Level: 2 Year Degree
Salary Range: $20.00 - $28.00 Hourly

Job Shift: Day
Job Category: Customer ServiceService Writer
📍 Location: Rochester, NY
💲 Salary: $20.00 – $28.00 per hour, based on experience and qualifications
🕒 Schedule: Full-Time, Exempt – Monday thru Friday
WHAT YOU WILL GET:
- 7 Paid Holidays + generous paid time off
- Paid Training & Rewards
- 401k & Co. Match
- Comprehensive Benefits
- Fantastic Work-Live Balance
- Friendly, team-oriented environment
WHAT YOU WILL DO:
- The Service Writer supports the Service Manager and Service Dept. with day-to-day administrative responsibilities.
- Responsible for detailed administrative processes of the Service Dept.
- The position shall collect, analyze, input and distribute various items of information throughout the Company.
- Accuracy and timeliness are critical.
- Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.
ABOUT US!
Five Star Equipment is Northern PA and New York State’s John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.
As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.
Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY
QUALIFICATIONSWHAT YOU WILL NEED TO HAVE:
- Prior experience in parts or service is preferred
- Must have a solid foundation to understand interdependencies of the Service Department, flow of information and documents.
- Knowledge of company reporting, customer accounts and financial reporting methods and operations for Service Department.
- Ability to use software applications such as CDK business system, Microsoft Office and Internet functions.